Sr. Manager Field Implementation

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Sr Manager Field Implementation is focused on growing share of wallet and winning new customers in Pro & Specialty. This is accomplished through Teaching, Coaching, and Training the execution on Standards, Sign Ups, & Selling Behaviors. The Sr Manager will manage tactical execution and implementation of Pro and Specialty strategies. Responsible for driving and delivering growth and profitability of Pro and Specialty sales . The Sr Manager will partner with the In-Store Pro and Specialty Sr. Managers and In-Store Pro and Specialty Directors to drive execution and consistency throughout the company. The Sr Manager is responsible for teaching, coaching, and training district and store leadership and store associates regarding how to drive sales in Pro and Specialty. This associate will be required to visit stores to engage with associates and identify best practices. The Sr Manager will also coordinate sales and support efforts between Store Operations, Supply Chain, Outside Sales, and Home Services to elevate the Pro, Do It Yourself, & Do It For Me customer experience.

Key Responsibilities:

• Drive Pro and Specialty Initiatives: Drive execution of Pro and Specialty strategy of standards, sign ups, and selling behaviors. Implement enterprise wide initiatives and escalate new sales opportunities. Drive initiatives and provide field feedback to improve the customer experience and selling processes including removal of non-value added tasks. Quickly adapt to change and implement new practices; anticipates impact of change; plans how to communicate change effectively and build support
• Drive Collaboration with Outside Sales and Services: Fosters collaboration with Outside Sales and Home Services Field leaders to deliver a seamless and comprehensive inside and outside store experience and ecosystem for customers. Regularly assess Pro and Specialty performance inclusive of people and processes to ensure integrated efforts. Communicate and partner with In-Store Pro and Specialty Sr. Managers, In-Store Pro and Specialty Directors, Store Managers and District Managers on pro and specialty areas of improvement needed and next steps
• Teach, Coach, and Support District/Store Leadership: Coach, teach, and train, store Associates / leaders and field leaders to foster an overall culture of motivation and drive to help the stores and the organization achieve success. Teach and validate behaviors that drive continuous improvement of regional Pro & Specialty sales performance. Provide updates on Pro and Specialty performance inclusive of recognition and clear actions to elevate success.

Direct Manager/Direct Reports:

• Position typically reports to Consultative Selling Director

  Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues – including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel 70% or more of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Computer skills: Powerpoint, Excel, Word, are a must. Access is preferred.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Must be able to lead and direct a team to accomplish complex projects. Should be able to make progress amid ambiguity. Inspires and empower associates to do their best work.
• Must be able to manage multiple projects and coordinate the efforts of direct reports to meet deadlines. Hold self and team accountable
• Must be able to look at current programs and articulate a forward thinking and energizing direction for the team. Identify recruit and retain great talent.
• Track Industry trends with key competitors, understand the impact of high performing companies in the industry on the market place and our company.
• Instill in all associates the critical nature of customer service excellence.