Sr. Customer Support Engineer, Guwahati

Wondering What’s Within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years, we’ve been dedicated to advancing and optimizing the laboratory (IVD) to move science and healthcare forward. Join a team where you can be heard, supported, and always be yourself. We’re building a culture that celebrates the backgrounds, experiences, and perspectives of all our associates. Look again, and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow diagnostics companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Support Engineer for Beckman Coulter Diagnostics will be responsible for delivering customer support in terms of technical service in your assigned area and associated territories.

This position is a part of India Service team and can be located in Guwahati. This position will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service team and will report to the State Service Manager (West Bengal and Northeast) responsible for delivering customer support in terms of technical service. You will initially work in the field alongside a Senior Engineer to gather more experience in servicing products. The actual instruments' installation base and territories will be assigned later, post training on multiple modalities. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• Install and maintain instruments and systems in a laboratory environment.

• Provide effective product and customer support through timely preventive maintenance, field modifications, quick breakdown resolution and maintain excellent customer relationship.

• Adhere to field service policies, procedures, and standards.

 The essential requirements of the job include:

• Graduation in Electrical/Electronics/Biomedical Engineering (or any subject with electrical and electronics in the curriculum).

• Excellent written and verbal communication skills.

• Availability to travel within the territory or outside at short notice.

 It would be a plus if you also possess previous experience in:

• Minimum 5 year experience in IVD.

• Computer hardware skills.IT knowledge or familiarity with the latest software languages.

• Proficiency in MS Office (PowerPoint, Excel, etc.).

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.