Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
Join our Brand Creative team at Coursera, where we are dedicated to refining and expanding our brand to engage learners worldwide through exceptional marketing across diverse platforms. Our talented writers, designers, and animators collaborate seamlessly to support Coursera’s core audiences—individual learners, businesses, universities, governments, and degree programs—ensuring that anyone, anywhere can access world-class education.
As a Senior Operations Manager, you will play a critical role in optimizing processes and managing workflows that support our creative initiatives. You will ensure that projects are delivered on time while maintaining high standards of quality. The ideal candidate will have a strong background in project management and operations, with the ability to effectively collaborate across teams to drive efficiency and results
Responsibilities:
- Coordinate and lead creative sprints and production boards to ensure clarity in project definitions, alignment on project prioritization, and availability of creative resources.
- Proactively identify risks and confidently propose solutions that drive project success while strengthening relationships with internal and external partners at Coursera.
- Collaborate with Creative and cross-functional teams to establish project timelines, milestones, deliverables, and requirements. Communicate effectively about project priorities and workload trade-offs to ensure timely delivery while upholding high-quality standards.
- Enhance operational effectiveness by building sprint schedules, forecasting hours for deliverables, reporting on the creative team’s bandwidth, providing staffing recommendations, managing the creative proof and approval process, and addressing urgent business requests as needed.
- Facilitate regular status meetings with project stakeholders to ensure alignment, address any concerns, and provide updates on progress and next steps.
- Implement and refine project management tools and processes to improve efficiency and collaboration within the creative team and across departments.
Basic Qualifications:
- 5+ years of experience as a Creative Producer, Product Manager, Project Manager, or Operations Specialist, with direct experience working alongside creative teams.
- Strong knowledge of project management processes, workflows, and terminology.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Excellent project management skills.
- Experience supporting product and marketing teams, leading creative teams in producing customer solutions that drive business impact.
- Proven experience in producing and/or project managing omni-channel campaigns, including video production and paid/social media deliverables.
- Exceptional organizational, collaboration, and communication skills, with the ability to positively influence stakeholders at all levels.
Preferred Qualifications:
- Familiarity with Agile methodologies and experience working in sprints.
- Experience working with in-house companies or teams
- Project Management Professional (PMP) certification or similar project management certification.
- Experience with project management software - Jira
Coursera offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The targeted hiring base salary range for this role is between $98,400 and $131,000. The actual base pay is dependent upon many factors, including but not limited to: prior work experiences, training/education, transferable skills, business needs, and geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for variable pay, equity, and benefits.
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
What We Do
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. Today, Coursera is a global platform for online learning and career development that offers anyone, anywhere, access to online courses and degrees from leading universities and companies. Coursera received B Corp certification in February 2021, which means that we have a legal duty not only to our shareholders, but to also make a positive impact on society more broadly, as we continue our efforts to reduce barriers to world-class education for all.
Coursera partners with more than 300 leading universities and companies to bring flexible, affordable, job-relevant online learning to individuals and organizations worldwide. We offer a range of learning opportunities—from hands-on projects and courses to job-ready certificates and degree programs. 148 million learners and more than 7,000 campuses, businesses, and governments have come to Coursera to access world-class learning—anytime, anywhere.
Why Work With Us
We’re a team unified by a set of values based on who we are and what we want to become.
Learners first - Champion learners everywhere
Play for Team Coursera - Excel as an individual, win as a team
Maximize Impact - Product big results with less effort
Learn, Change, Grow - Innovate & learn
Love without Limits - Celebrate diversity & dignity
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