Job Summary
The Senior Analyst, Customer Insights will play a meaningful role in helping Giant Eagle develop rich insights about customer trends to inform our merchandising plans. This role will be on using your analytical mind and strong data literacy to clarify the problem, analyze the data, and communicate the story for nontechnical stakeholders The senior analyst will play a key role in interfacing with business, merchandising and marketing stakeholders to both prioritize areas of opportunity within existing businesses. This role requires equal parts of analysis and creativity.
Job Description
Key Competencies:
- Experience Required: 3 to 5 years of experience in an analytics role preferably in a retail customer insights capacity
- Demonstrated ability to lead cross-functional teams and mentor junior analysts;
- Experience Required: Proficiency in programming languages and tools,
- pySpark, Python & SQL for data manipulation and analysis
- Databricks experience desired
- Experience Required: analyzing retail customer data
- Education Required: Bachelors Degree in Statistics, Mathematics or related field
Job Responsibilities:
- Interface with database tables, pull data from different sources (flat files, database tables) and link them logically to extract data accurately and efficiently using Databricks or SQL
- Use SQL and python (databricks) and other tools to perform standard analysis, profiling, pre-post analysis, dashboarding/reporting etc.
- Gather and analyze data using appropriate technical and analytic techniques
- Lead cross-functional teams to establish effective analytics to inform business decisions
- Interpret results and develop actionable recommendations from the data analysis to build action plans with business stakeholders
- Contribute to developing, defining, and completing custom projects and analytics that help drive rich customer understanding to drive a customer centric mentality across our organization
- Lead and manage projects, tasks, and stakeholders to ensure that projects are delivered on time, within budget and to specifications.
- Coach and develop junior talent within the team to ensure all team members continuing to build on their technical acumen
Top Skills
What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.
Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values:
Respect All: We go out of our way to treat our guests and one another with kindness and dignity.
Think Team: We value different viewpoints and love working together as family.
See It, Own It: We keep our heads up, see opportunity and take action.
Work Smart: We find ways to simplify.
Live Well: We help everyone live a healthy, balance life.
Do Right: We are ethical, giving, and good stewards of the world around us.
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
