Specialty Field Consultant

Salary range is:

$76,267.00 - $83,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleThe primary objective of the Field Consultant is to work with Internal stakeholders as well as the client in addressing operational and service management needs associated with the account’s contracted products. This role is also a subject matter expert in CCC products and in expressing their value propositions.
This is a remote role that entails a combination of instructor-led virtual and in-person training with up to 25-30% travel.
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.

Key Responsibilities:

• Serve as key point of contact for FOCUSED customer(s)
• Develop and measure field service plans and implementation plans to drive high NPS and speed to adoption. (10%)
• Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology (40%)
• Hold overall responsibility for client satisfaction as it pertains to customer field service
• Troubleshoot product related concerns from insurance clients and coordinate solutions through the technical support department (15%)
• Maintain client relationships for the purpose of retaining and increasing company market share
• Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing (15%)
• Drive the testing of new products and releases and compile results for the customer (10%)
• Perform CCC software related training’s and product demonstrations (10%)

Requirements:

• 4-year degree or equivalent work experience required
• 3+ years of software product training, or instructional design a strong plus
• Project management and change management experience a strong plus
• Experience working in technology and SaaS is preferred
• Experience using Customer Relationship Management tools preferred
• Work experience in an action-oriented and results-based environment
• Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint)
• Excellent communication skills, customer service focus and strong work ethic required
• Ability to work independently from home office required
• Ability to keep track of logistics and operations for several concurrent trainings at once

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.