Specialist, Customer Order Mgmt

What Customer Service contributes to Cardinal Health

Customer Service primarily handles order processing and returns. Specifically, this includes order acceptance, verification, shipping arrangements, and processing returns. Additionally, responding to customer inquiries and resolving issues when they arise are crucial roles. The department also manages tasks such as communicating work schedules during major holidays and year-end periods, and drafting letters regarding product supply. Through these activities, we aim to enhance customer satisfaction and build trust both internally and externally. Furthermore, to ensure prompt and accurate service delivery, we are committed to continuous improvement initiatives and the digitalization of our operations.

Main Responsibilities:

• Processing orders using the core system (electronic orders, fax orders)
• Handling inquiries via phone and other means (internal and external)
• Drafting letters to customers
• Responding to order-related requests and addressing issues when they arise
• Inputting data and creating reports using the core system and software
• Managing and updating master data

Qualifications:

• PC skills (training on the core system will be provided through on-the-job training)
• Communication skills (phone, email)
• Ability to work in a team
• Experience in order processing and improvement activities is a plus (but not required)

What is expected of you and others at this level:

• Understanding Cardinal Health’s policies and values/behaviors
• Understanding Japan’s management policies and departmental priorities
• Understanding and complying with guidelines and regulations within the healthcare industry
• Performing daily tasks by understanding business processes and mastering work procedures
• Carefully managing work progress (sometimes in detail), reporting as necessary, and following instructions based on the situation
• Being open to asking questions to supervisors and colleagues, and proactively seeking advice and feedback when needed

仕事内容:

カスタマーサービスは、顧客からのオーダー処理や返品・返却の対応を主な業務としています。具体的には、注文の受付、確認、出荷手配、そして返品・返却の手続きを行います。また、顧客からの問い合わせ対応や問題発生時の対応・解決も大切な役割の１つです。大型連休や年末年始の業務スケジュール連絡、製品の供給に関するレター作成、なども業務に含まれます。

これらの業務を通して、社内外の顧客満足度の向上と信頼関係の構築を目指しています。また、効率的な業務運営を通じて、迅速かつ正確なサービス提供を実現するために、継続的な改善活動や業務のデジタル化にも取り組んでいます。

主な業務内容:

• 基幹システムを使っての受注処理（電子オーダー、ファックスオーダー）
• 電話などによる問い合わせ対応（社内外）
• 顧客へのレター作成
• オーダーに関する依頼への対応、問題発生時の対応
• 基幹システムやソフトウェアを使用した入力・データ・レポート作成
• マスターデータ管理と更新

資格:

• PCスキル（基幹システムについては業務開始後にOJTで対応します）
• コミュニケーション（電話、メール）
• チームでの業務
• 受注処理、改善活動、の経験があれば尚可（未経験でも問題ありません）

期待されること:

• カーディナルヘルスの方針とValue/Behaviorの理解
• 日本の経営方針の理解及び部門の優先的取組みの理解
• 医療業界内でのガイドラインの理解とコンプライアンス遵守
• 業務プロセスの理解と業務手順の習得による日々の業務
• 作業進捗の丁寧な（時に詳細な）管理、必要に応じた報告、状況によっては指示に従った業務遂行
• 上司また同僚にオープンに質問し、時に自らアドバイスやフィードバックを求める姿勢

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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