CRM Specialist, Partner Operations

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

YOUR MISSION

We are looking for a highly strategic and structured thinker: you know how to structure, break down and analyze problems to solve them at their root. Comfortable navigating ambiguity and driven by results: you are joining a highly dynamic, fast paced and rapidly evolving industry, you need to be comfortable taking difficult and ambiguous problems and turning them into real, implementable solutions at pace. You should be open to listening and learning, in an exciting and fast paced environment that gives everybody opportunities and responsibilities. 

THE JOURNEY

• Collect, review, execute one-off CRM partner communication campaigns, ensuring partner engagement and long-term relationships.
• Manage the Communication Calendar by aligning it with local stakeholders
• Analyze campaign performance, A/B test results, and user behavior to refine strategies and achieve KPIs.
• Oversee data hygiene and ensure data accuracy within the CRM system to maintain high-quality partner contact lists.
• Stay up-to-date with email marketing regulations and best practices to ensure all campaigns comply with legal requirements.
• Conduct data analysis to identify and implement improvements of processes and flows
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

 WHAT YOU WILL BRING TO THE RIDE

• 1+  year of work experience with CRM tools (preferably Salesforce Marketing Cloud, Braze, Insider)
• Strong analytical skills with the ability to manage and interpret large data sets.
• Proficiency in Excel and Google Sheets.
• Attention to detail and commitment to operational excellence.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and ability to communicate effectively with multiple stakeholders across different teams and countries.
• SQL and coding abilities are a plus.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!