Solution Engineer

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Position Summary:

Provides technical direction to Voya Supplier(s) to ensure the integrity of the operations environment.  May work under the direction of a Solutions Engineering Consultant or Lead.Technical subject matter expert that provides guidance and oversight on critical systems within a specific technology stack (e.g., Linux, Windows, Storage, Network, Intranet, WEB, Database) or hardware configurations.  

Position Description:

• Provide input and design assistance during the implementation of technical designs and plans by the Supplier(s).
• Research of potential system solutions, including evaluating product and vendor products and services.
• Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues.
• Work with lead or consultant to prepare proposals to management on technical direction or solutions.
• Collaborate with Supplier(s) and provides direction on change implementation plans.
• Monitor day-to-day vendor progress on projects or problem remediation.  On less complex projects they may work directly with the vendor, while on more complex initiatives may escalate to the lead solutions engineer or consultant.
• Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics.  Makes recommendations to the Lead Solutions Engineer or Solutions Engineer Consultant on remediation plans.
• Participate in P1/P2/P3 troubleshooting calls as requested.
• Perform specific tasks as part of a project team.
• Be available for on-call rotation.
• Work collaboratively with all IT functions.
• Other duties as assigned.

Knowledge & Experience:

• Bachelor’s Degree in Computer Science, Engineering and/or 3-5 years of professional IT work experience. 
• Minimum of two years of relevant work experience in the technology tower assigned.

Required skills:

• Ability to work collaboratively within a team composed of on-site and virtual members
• Subject matter expertise in a specific technology stack.  Has some familiarity with, but not in-depth knowledge of, related stacks 
• Ability to work independently on specific tasks or under the direction of a more senior person as part of a project team
• Architecture Compliance execution
• Technical domain – industry & Voya
• SDLC; Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management & Problem Management
• Disaster Recovery & Contingency Plan Implementation
• Supplier Management - SLA/KPI
• Supplier technical architecture requirements & technical architecture designs and plans
• Researching skills
• Collaboration – internal, external teams & business partners
• Business Acumen among LOBs(past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,260 - $105,320 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.