First Things First - What We Can Offer You
- Free daily breakfast and lunch provided
- Flexible working arrangements
- Monthly RDO (Full time employees)
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- Casual dress
- Team social activities
- Free car parking
- And a range of other fantastic benefits!
The Job
The Implementation Specialist is responsible for providing client onboarding and retention initiatives, which may include training for standard workflows or data and design services.
What You’ll Do
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Train traditional customer workflows, enabling customers to adopt our products in their business.
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Provide data & design services to customers such as creating reports or output documents.
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Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
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Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
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Develop and maintain product knowledge, including staying up to date with recent product releases.
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Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
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Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
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Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
What You’ll Bring
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18 months experience in a software training role or similar
- Understanding of business processes and workflows.
- A professional and consultative approach.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs, and systems.
- Knowledge of accounting packages such as Sage, Xero, QuickBooks.
- Knowledge of or experience in the trades.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
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