Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III - Release Manager + L3 Support Manager + Python/ Java at JPMorgan Chase within the Commercial & Investment Bank, you'll be responsible for overseeing the third level of technical support within the team. You will tackle complex technical issues beyond the scope of L1 and L2 support, ensuring efficient resolution to maintain customer satisfaction and system reliability. You'll oversee the planning and control of software development and deployment, ensuring smooth delivery of new releases by coordinating across teams to manage risks and resolve issues.
Job Responsibilities :
- Oversee the resolution of complex technical issues, ensuring timely and effective solutions. Act as an escalation point for critical incidents.
- Develop and implement processes and best practices to enhance the efficiency and effectiveness of the L3 support team.
- Work closely with other departments, such as development, quality assurance, and product management, to address recurring issues and improve product quality.
- Ensure the creation and maintenance of comprehensive documentation for troubleshooting and resolving complex issues.
- Monitor customer feedback and support metrics to ensure high levels of satisfaction and identify areas for improvement.
- Prepare and present reports on support activities, performance metrics, and improvement initiatives to senior management.
- Plan and manage software releases, ensuring timely and successful delivery.
- Coordinate with development, testing, and operations teams to ensure alignment and readiness for releases and Communicate release status, issues, and risks to stakeholders.
- Develop and maintain release schedules, track progress, manage dependencies and continuously improve release processes and tools to enhance efficiency and effectiveness.
- Identify and mitigate risks associated with releases, implementing contingency plans as needed and ensure compliance with quality standards and regulatory requirements.
Required qualifications, capabilities, and skills :
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in software development, project management or a related role.
- Strong understanding of software development lifecycle (SDLC) and release management processes.
- Excellent organizational and communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Familiarity with release management tools and methodologies (e.g., Agile, DevOps, ServiceNow, JIRA).
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.
