Site Reliability Engineering Manager

Summary Description

Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineering Manager (SRE) to join our SRE team. As a Manager, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.

Essential Function

• On-call Production Support: Manage a team of engineers to provide production support on a shift according to the team on-call roster.

• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.

• Work on SREs backlog items.

• Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.

• Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.

• Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.

• System Improvements: Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance.

• Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.

• Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.

• Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.

• Security: Implement and adhere to security best practices to protect our systems and data.

Knowledge/Skills/Abilities

• Technical Skills: Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Experience with scripting languages such as Python, Bash, or Ruby.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience: 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems. 5+ years of experience as a people manager.
• Technical Skills: Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++).
• Tools and Technologies: Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Leadership: Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives.
• Experience/Credentials:
• 8+ years experience in a SRE, DevOps or Software Engineering role and a minimum of 5 years as a people manager.
• Certifications: Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar.
• Knowledge: In-depth understanding of containerisation (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation).
• Experience: Experience with database management (SQL, NoSQL), load balancing, and distributed systems.

Other Job Info

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• This role is typically performed on a computer using Zoom or Teams. Individuals will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.




• Academic Qualifications and Certifications:
• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience




• Shift Time
• The position requires flexibility in working hours to cover for any overlap and attend team meetings as needed.
•  Shift Time: 24/7 on-call, including weekends (typically one week every month)

Security Requirement:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.