ServiceNow Architect

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

Join our global community of exceptional talent at Devoteam, where you’ll collaborate with multidisciplinary teams of data specialists, product designers, business consultants, security experts, cloud engineers, developers, and more across over 20 countries in the EMEA region. As a member of our team, you’ll have the opportunity to work with the world’s leading partners, including AWS, Google Cloud, Microsoft, and ServiceNow, driving innovation and advancing your career.

Job Description

We are looking for a trusted technical advisor for our clients digital transformation journey with ServiceNow.

In your role as a Platform Architect, your expertise in successful ServiceNow projects will be a strong asset to make informed technical decisions that align with a client's desired business outcomes. You will play a key role in raising the bar on quality and continuously promote the growth and development of the many teams by acting as both a mentor and coach.

In addition to your technical expertise, it is essential to possess demonstrated experience in management consulting and professional services, enabling you to go beyond technical matters and provide comprehensive support.

What you will do:

• Establish a comprehensive technical architecture and implementation strategy that lays the groundwork for long-term success across the entire enterprise.
• Promote standardization and implement best practices in platform management, so you can prioritize value delivery and concentrate on delivering tangible goals.
• Build technical governance to ensure optimal platform performance and mitigate long-term technical risks.
• Facilitate swift upgrades to incorporate new features and innovations that generate new value.
• Institute a dedicated platform team with a primary focus on delivering value and fostering innovation.
• Identify potential sales opportunities and take the lead in pursuing clients to generate new business.
• Take a leadership role and make valuable contributions to significant sales opportunities by creating a statement of work (SOW) that outlines the scope of the solution, estimates the associated costs and staffing efforts, and establishes the project timeline.
• Develop a trusted relationship with executives of the client organization.

Qualifications

Behavioural Competencies 

• Exhibited interpersonal skills, customer-oriented mindset, and adeptness in handling cultural diversity.
• A proficient listener who values diverse perspectives and takes responsibility for providing necessary input, while showcasing excellent communication skills across written, interpersonal, and presentation domains.
• It is essential to showcase sound judgement and a practical mindset when delivering a solution, ensuring that architecture activities align with the company's requirements, business constraints, and technological realities in an optimized manner.

Technical Experience

• A strong background of ServiceNow knowledge
• Experience in the design and implementation of ServiceNow security architecture
• Certified System Administrator Certification (CSA) 
• Certified Application Developer (CAD)
• ITSM Certified Implementation Specialist (CIS-ITSM)
• Two other ServiceNow disciplines (CIS in CSM, HR, SecOps, ITOM etc.) 
• ITIL v3 or 4 Foundation
• Involvement in environment and platform health support (performance, manageability, usability, scalability, upgradability, and security)
• A solid understanding in addressing and rectifying configurations that do not adhere to ServiceNow's best practices
• Built a technical governance processes
• Contributed to the development of standards and practices for effectively managing the ServiceNow architecture model
• Design of a platform operating model
• Enterprise vision of integrating ServiceNow Platform into the ecosystem of a client
• Engaged in the technical evaluation of requirements in relation to the ServiceNow platform architecture, platform capabilities, and industry best practices
• Fluent in Dutch/French and a good knowledge of English

Additional Information

Why choose us?

1. Cutting-edge Technology: Embrace the latest advancements in IT and digital technologies as we constantly innovate to stay ahead of the competition. Our commitment to adopting state-of-the-art tools and methodologies ensures that you'll work on projects at the forefront of the industry.
2. Entrepreneur mindset: We value our people over processes. You will develop and grow in an agile and ambitious company where it’s okay to take risks, make mistakes and change plans to find transformative solutions. At the same time, you will learn from the best, building relationships and skills that will last your entire career.
3. Endless Learning Opportunities: We value personal and professional growth. Through workshops, conferences, and certifications, we offer the resources needed to expand your skill set and reach new heights in your career.
4. Connect with amazing people: You will become part of a network of +10,000 Devoteamers spread over 20 countries.
5. Collaborative Culture: Teamwork is at the heart of our organisation. You'll be working side by side with a diverse group of IT experts who share your passion for excellence and will inspire you to think outside the box.
6. Impactful Projects: Tackle real-world challenges that matter! From revolutionising business processes to developing innovative solutions, you'll have the chance to make a genuine and positive impact on our clients and the community.
7. Work-Life Balance: We believe in a healthy work-life balance, ensuring that you have time to unwind, pursue your hobbies, and spend quality time with loved ones.
8. Inspiring and eco-friendly workplace: We just moved to an amazing new building. We believe an inspiring workspace fuels creativity and fosters a positive work culture, allowing our employees to reach their full potential. The Wings building is also designed with eco-friendly features and energy-efficient systems. By reducing our ecological footprint, we are contributing to a greener future and aligning our business practices with our environmental values. The building is also very easily accessible by public transportation. 
9. Competitive package: We offer a competitive salary package with additional benefits like a company car, smartphone, medical insurance, pension plan, net allowance, laptop, meal vouchers, etc. We review our salary grid twice a year to ensure we are in line with the market.

At Devoteam, we combine strong values – respect, frankness, ambition, entrepreneurship & collaboration - with a fun environment that empowers you to innovate and succeed.

>>> Does all this sound compelling to you? Go for it and click that apply button !