Senior UXD Designer

Senior Product Designer

Unloan, Built by CommBank
Who We Are
Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures. We are a diverse team of product managers, designers, engineers, risk managers and lenders. And we're working together to deliver Australia's most-loved home loan experience.

We're looking for smart people who think differently and want to make a difference.

Our approach to home loan lending

We believe that the best loan journey combines brilliant customer service and a seamless digital experience. The interactions between customers and our people have an outsized impact on their experience - and we're all about delivering great customer outcomes.

Where would you fit?

As a critical member of the team, reporting to the Senior Product Owner, Financial Experience, you'll be instrumental in shaping our InLife product experiences. Working closely with cross-functional teams - you'll develop intuitive solutions that foster engagement, satisfaction, and long-term loyalty. Your leadership will ensure our digital products deliver seamless, intuitive, and delightful experiences that resonate with our customers.
Role Overview

• Ownership of projects that involve end-to-end features or products with comfort working in planning, discovery and ambiguity
• Deliver customer-centric experiences through the creation of customer journey maps, wireframes, user flows, detailed UI and interactive prototypes including detailed documentation
• Work with other Designers to create and implement a cohesive UX strategy for our InLife products • Be a champion for our Unloan Design System - be a key contributor of components and design artefacts from the InLife Crew
• Partner with product owners to identify user needs, conduct user testing, and incorporate feedback to iteratively improve and inform product decisions
• Manage stakeholders from diverse groups including Product Owners, Engineering, Customer Operations, Marketing, Legal and Compliance representatives
• Drive detailed design and delivery handoff to ensure design assets and specifications fit with their requirements

Experience

• 5+ years of UX and/or UI design experience in both startups and established organisations.
• Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
• Confident cross-functional stakeholder management and influencing skills
• Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web platform
• An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping
• Strong UI design skills and can create high-fidelity screens and prototypes in Figma. You are well-versed in design systems, components, grids, styles, and typography.
• Experience running and using customer research, usability testing, behavioral or digital analytics to drive and enhance design optimisation
• Experience successfully planning and managing UX project delivery within an agile development framework to agreed timeframes and budgets

Why Join Us?

• Enjoy a hybrid, flexible and dynamic startup environment
• We nurture a safe space for our people to show up as they are!
• Competitive salary and bonus structure
• Opportunities for professional growth and development
• Access to the best in class benefits that CommBank offers.

Please include some examples of your work in the form of a brief portfolio, a link to an online portfolio or a list of examples of your work with your application.

Advertising End Date: 30/03/2025