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Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.
Position Summary: We are looking for a Senior UI/UX Designer in our Pune office to tackle complex design challenges and help redefine healthcare experiences. If you are a user-focused, innovative, and strategic designer, this is an opportunity to make a real impact in healthcare, then we want to talk to you. Help us simplify an inherently complex space and transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.
About the team: This team leads the user experience design for many of our company’s clinician-facing (iOS and Android) mobile apps, as well as any necessary web (desktop) workflows to ensure a cohesive cross-platform user experience. So, we’re looking for a Senior Designer to thoughtfully contribute to our award-winning electronic health record (EHR) and physician practice management products. In this role, you will work closely with a multi-disciplinary agile R&D team to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for our users.
Responsibilities may include, but are not limited to:
Primary focus: Design execution
· Identify and frame user-centered problems effectively
· Plan and facilitate problem identification and solutioning workshops
· Create low- to high-fidelity sketches, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas
· Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features
· Collaborate with the product and engineering teams throughout the agile planning, design and development process to deliver released product that meets design intent
· Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design and microcopy
Secondary focus: UX research and planning
· Plan and execute exploratory research and experiments to inform product strategy at the discovery & concept stage of design, as well as user research to validate solutions later in the feature life cycle
· Contribute to the creation of journey maps, and vision documents to influence product backlog prioritization and planning activitie
· Manage the backlog and prioritization of your design work to keep your team moving
· Assist in the definition and creation of success criteria and metrics
· Support your product and engineering teammates in building deep empathy for our users
Last but not least: Skill-sharing & Mentorship
We believe everyone is a teacher and everyone is a student. Help contribute to a culture of continuous learning:
· Guide fellow designers through team design reviews
· Identify and teach any unique skills or methods you bring to the team
· Participate in team-wide initiatives to improve design processes and practices
Education, Experience, & Skills Required
· Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business or related disciplines
· 5+ years of professional experience working in digital design preferred
· Solid foundation in UX creative and design techniques
· Experience facilitating and summarizing user research as part of field studies or remote evaluative testing
· Understand how to work within agile development process for the design, development, and delivery of software
· Strong verbal and written communication skills
· Previous experience in healthcare or designing mobile apps is a plus, but we welcome diverse backgrounds and perspectives.
Behaviors & Abilities Required:
· Design simple, effective, and elegant interactions between users and products
· Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
· Ability to think through a problem from multiple perspectives
· Build collaborative relationships and work closely with a multi-disciplinary team
· Communicate thoughtful rationale for recommendations to gain others’ support and commitment
· Capable of managing ambiguity, change, and uncertainty—focusing on information at hand and making good and timely decisions to effectively keep work moving forward
· Flexibility to adapt as new needs or requirements arise, and willingness to jump into any aspect of work to help the team achieve results
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
