Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
We need a Senior Technical Support Technician to join our mission and help us build a global platform that’s scalable, reliable and secure.
About the role
We're seeking a Senior Technical Support Technician who is enthusiastic about supporting both internal and sometimes external users. Whether it's access management queries or leading projects aimed at service enhancements or automation, your role is pivotal. With 5+ years in a similar role, your knack for diagnosing issues based on non-technical descriptions and your impeccable communication skills will make you an ideal candidate.
Our small yet global team is spread across the US and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs).
How we work
We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.
As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.
What will you be working on?
-
Service Configuration: Manage technical aspects of service onboarding, upkeep, and updates using platforms like Okta/Sailpoint.
-
Troubleshooting: Be the go-to expert for IAM issues, streamlining configuration and integration while keeping systems updated.
-
Manual Access Management: Ensure precise alignment of access privileges in accordance with established protocols.
-
Process Implementation: Lead automation of business processes, continually assessing system performance and advocating for improvements.
-
Support: Offer reliable troubleshooting and quick resolutions to minimise business disruption.
-
Training: Conduct foundational training sessions and maintain a comprehensive database of training resources.
-
Drive Innovation: Explore and test new tools or processes to boost productivity and pave the way for technological advancements.
What do you need?
-
Degree in IT or related field, or relevant technical certification, or equivalent experience.
-
Self-starter with the ability to work autonomously.
-
Stellar customer service and communication skills.
-
Proficient in diagnosing and resolving issues from non-technical descriptions.
-
Familiar with Google Workspace and Slack, leveraging these tools to enhance productivity.
-
Familiarity with Atlassian products and eager to learn new applications.
-
Experience in technical project management.
We can only consider candidates, who are already based in Estonia, as we are unable to provide relocation support for this role.
#LI-AT1 #LI-Hybrid
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
Gallery
WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
