The responsibilities and key activities that the Non-KONE Equipment Technical Support Specialist is either accountable for, or responsible to execute.
- Collect, create, and maintain material technical data for the chosen competitor product in relevant KONE tools
- Develop spare part offering and documentation (AR, PIP) for the chosen competitor product platform
- Provide material technical support of competitor products spare parts for frontline and global projects
- Provide support for competitor equipment material technical issues (SEB Issue tool)
- Create new alternate equivalent solutions (fit kits, Noctua, service repair packages)
- Work closely with Procurement team to source the required competitor spare parts.
- Work closely with CHN FL to define the process and plans.
- Provide material technical support for competitor equipment nonconformities (info letter)
- Any other task given by manager
Perfromance Measures
- Response time and closure time of issues
- Number AR documents, Spare articles (SKU)
- Quality targets e.g. Spare part data accuracy in related system (PDM, SAP, PIP)
Behavioral Competences
Attention to procedures and guidelines (KONE general competences)
Values clearly defined procedures and guidelines in work. Easily adapts to rules and supervision. Works in a well-organized manner. Pays sufficient attention to details. Makes plans in line with established procedures and guidelines.
Flexibility (KONE general competences)
Easily adapts to new situations and changes at work. Modifies own behavior according to the needs of a situation. Adopts a positive approach to change. Demonstrates a flexible approach when dealing with others. Adjust thinking and approach based on new information or events.
Results focus (KONE general competences)
Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.
Detail focus (KONE general competences)
Checks the details of own work carefully. Analysis information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.
Proactive communication (KONE general competences)
Openly communicates appropriate and useful information to others. Keeps others updated about developments or changes to situations. Communicates key information relevant to other people. Promotes two way communication with an exchange of information, opinion and feelings. Actively listens to the input of others and summarizes information to ensure they have understood.
Professional requirements
- Technical experience with global competitor products (minimum 3 years)
- Proven spares project implementation and change management experience (minimum 3 years)
- Bachelor’s degree or other relevant experience
- Fluent in English, other languages are an asset
- IT literacy
- Willing to travel
Entry-level requirements
- Basic English skills
- Technical understanding of elevators/escalators/doors spare parts where applicable, both KONE and non-KONE
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Top Skills
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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