Senior Specialist, Product Operations (all genders)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Job Description

We are on the lookout for a Senior Specialist, Product Operations (all genders) to join the Logistics Product Operations team on our journey to always deliver amazing experiences.

The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.

• You will own relevant business KPIs, product performance and product usage for different regions around the world
• You interact with and support our operations stakeholders 
• You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
• You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
• You provide management with regular performance reports, insights and presentations

Qualifications

• You gained at least 5+ years of professional experience interpreting data in an analytics or data science role
• You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical based subject
• Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
• Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements.
• You are highly passionate about data, with creative problem-solving abilities and an eye for detail
• You are a team player and love to think outside the box
• You are highly motivated and communicative, independent and pragmatic in handling business challenges
• Highly curious and willing to question the status quo
• Excellent English communication skills, both written and spoken
• Previous experience in the last mile industry in an Analytics, Operations or in Product role is a plus

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.