At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx
As an Senior Software Engineer on our team, you will work with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and iteratively deliver the messaging platform that will drive more volume to our AI-driven CX platform.
About You
- 5+ years of experience as a Backend/Full Stack Developer
- Proficient with backend technologies (Python and Node.js, Javascript is an asset)
- Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
- Experience with 3rd party LLMs, such as GPT, Azure, Anthropic ect. Experience
- A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact center technologies.
- deploying code and strong developer operations
- Commitment to personal growth and continued learning
- Drive and willingness to make the people around you better
- Self-starter, problem solver and strong communicator
- Experience working with public APIs to build reliable third-party integrations
Outcomes
- Execute on our ambitious product roadmap
- Provide your perspective and ideas to help level up our current development practices
- Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
- Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
- Participate in an on-call rotation for the services the team owns, triaging and addressing production issues
The expected salary range for this position is $129,264 - $171,478. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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