Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
The role / What you will do at Ciena:
The Sales Engineer will support sales of Ethernet and IP networking gear to a leading cable operator. The primary role is to perform technical tasks in consultation with the customer, supporting the architecture and engineering of an extensive Metro Ethernet deployment and assisting the customer in the lab certification and integration of new products and software.
Position Responsibilities:
- Provide engineering support for sales of Carrier Ethernet and IP products to a leading cable operator
- Build strong customer relationships to drive the technical introduction of new products and concepts to the customer
- Perform technical presentations, demonstrations and assistance with lab trials including hands-on demonstrations and troubleshooting of lab networking equipment
- Meet regularly with the customer in southern New Jersey to understand and evaluate their technical needs and requirements and propose network architecture solutions
- Interface with sales, marketing and product management to develop and/or propose product enhancements to meet customer requirements
- Respond to RFIs, RFPs and other customer requests
- Develop accurate and timely pre-sales product configuration, pricing, and quotes
- Maintain and grow your own technical expertise, product knowledge and sales skills through ongoing training
- Understand competitor’s offerings and explain the technical advantages of Ciena's solutions.
- A small amount of out-of-town travel may be required
This is a work from home position but will require multiple visits per week to customer facilities located in southern New Jersey and Philadelphia.
Required Skills:
- Strong technical knowledge of Carrier Ethernet concepts, networks, products and applications is a must
- Knowledge of Ciena’s CES product line is an asset
- Working knowledge of IP networking and understanding of Layer 3 concepts
- Flexible and able to handle multiple tasks with minimal supervision
- Excellent problem solving skills, attention to detail and the ability to follow issues through to resolution
- Sound judgement in customer interactions
- Be a team player, collaborative and motivated to succeed
- Excellent verbal and written communications skills
Preferred Skills / Knowledge:
- L2 and L3 certifications such as MEF and CCNA; Ciena Optical, Ethernet and Route/Switch certifications
- Experience with access network technologies, especially PON
- Experience with optical networking
- Experience with, or supporting, a cable operator
- Hands on experience commissioning and operating Ciena’s Ethernet products and operating systems
Required Experience:
- Technical Degree; BSEE or equivalent.
- 3+ years of telecommunications industry experience, including Metro Ethernet experience
- Prior Systems / Sales Engineering experience would be an asset.
The annual total target compensation pay range for this position is $160,900 - $ 256,900 USD. This includes both base and incentive compensation. (For Sales roles that are TTC in the Salary Range Tool)
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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