Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
We're looking for a highly skilled Senior Analyst to join our Revenue Accounting team. This highly-visible role will play a key part in ensuring that our Annual Recurring Revenue (ARR) reconciliation is accurate and aligned with our top metrics—directly influencing strategic decisions made by our leadership team. Your ability to analyze and review non-standard revenue contracts, assess their accounting treatment under US GAAP, and understand their impact on ARR will be critical. In this role, you’ll collaborate with teams across the organization and help executives move quickly with the insights they need to make informed, high-level decisions.
What will I be doing?
- Managing the daily reconciliation of bookings ARR to Billings ARR.
- Collaborate with cross functional team stakeholders and contributors from Business Systems, Sales Operations, Billing Operations, Data Engineering and FP&A to make sure that contributors assigned to the ARR reconciliation tasks from each team timely and accurately complete their assigned actions for each exception.
- Hands-on investigation of ARR variances between bookings and billings will be required for complex cases.
- If adjustments are required in Salesforce to correct previously reported bookings numbers, collaborate on communication to Sales with the Sales Ops team to proactively explain reasons for changes and prevent surprises.
- Identify root causes of differences, develop process changes and systemic solutions with the Business Systems and Sales Ops team to prevent errors in the future. Prioritize tasks on Business Systems roadmap.
- Maintain and enhance reporting tools (Tableau) used for ARR exceptions reporting.
- Continuously iterate and improve the reconciliation process with emphasis on automation, coach cross functional contributors to accelerate the quarterly ARR reporting cycle from 3-4 business days to 1 business day.
- Review revenue contracts, document accounting impact and propose adjustments to ensure compliance with ASC 606.
- Participate in ongoing company initiatives around Partner Commissions to streamline existing process through automation.
What skills do I need?
- 5 years of experience in revenue accounting with emphasis on data analytics to support bookings and billings data and ARR.
- Experience building relationships and leading cross-functional projects with multiple stakeholders in different time zones.
- Solid background in ASC 606: Revenue from Contracts with Customers in a SAAS or technology company is highly preferred.
- Experience using NetSuite and revenue engines such as NetSuite ARM or RevPro is highly preferred.
- Experience in building reports in Tableau and writing basic SQL queries, a plus.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $151,700-$176,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
Gallery
.png)
