Senior Program Manager - R&D

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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As a Program Manager, you will play an integral role in the business by delivering technical projects that result in achieving critical strategic goals. You will collaborate with cross-functional teams to drive business efficiency. You will be involved in the definition, planning, management, reporting, and delivery of various projects that enable Mitel to expand its portfolio and its footprint in premise, hybrid, and cloud solutions. You will be part of an experienced, accomplished team who engage broadly across Mitel..

Responsibilities:

• Lead and manage programs in accordance with Mitel’s goals and processes

• Develop new programs to support the organizational strategic direction using Agile and Waterfall

• Facilitate program teams and stakeholder’s communication to promote teamwork and collaboration

• Ensure program success criteria meets specification/requirements and establish a schedule

• Direct teams and individuals to project schedules, identify risks and risk mitigation to deliver on-time and within budget

• Track technical issues and find solutions for program problems as they arise to deliver a superior customer experience

• Utilize organization skills to manage multiple facets of a program and track progress for several projects concurrently

• Recognize and coordinate appropriate escalations regarding project issues and decisions

• Implement, manage, and track changes to ensure project goals are achieved

• Produce accurate and timely reporting of program status throughout its life cycle

• Support identification of organizational & business improvement opportunities

• Develop knowledge of Mitel products, systems, software, hardware, and applications

Requirements:

• 10+ Years of experience

• Degree in Project Management (PM) or related technical field or 6+ years of equivalent technical program management experience required.

• Project management experience with Agile and Waterfall methodologies

• Competency in MS Office, JIRA, and Confluence

• Experience in infrastructure, migration, network and/or datacenter projects or in prem or cloud-based projects in Telcom/VoIP

• Proven stakeholder management skills working with operational, product development teams, and non-technical teams

• Strong written and verbal communication skills including presentation skills and organizational abilities

• Self-motivated and driven

• Excellent interpersonal skills

• Program management certification(s) (PMP, Six Sigma, Lean, MBA Project Mgmt, and SAFe Agile)

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.