THE ROLE & THE TEAM
Europe may seem like a single market, but it's actually a mix of diverse local markets, each with its own language, currency, payment methods, and shopping habits. For brands and retailers, expanding across countries means navigating multiple sales channels, logistics providers, and evolving consumer expectations—a complex challenge that requires smart solutions.
That’s where ZEOS, Zalando’s B2B brand, comes in. We simplify e-commerce with an operating system that integrates logistics, smart software, and scalable services, making cross-border selling effortless.
Backed by Zalando’s expertise in fulfilling orders for over 50 million customers, ZEOS is not just bigger, but smarter—optimizing stock, deliveries, and sustainability by reducing unnecessary shipments and packaging.
Your Role in Making This Vision a Reality
As a Senior Product Operations Manager, you will play a key role in ensuring that our partners receive efficient support, allowing them to focus on growth. You'll work closely with Product, Engineering, and Operations teams to prevent recurring issues and drive continuous improvement in our solutions.
If you’re passionate about technology, problem-solving, and impact at scale, join us in shaping the future of fulfillment in an increasingly connected world. 🚀
You can find out more about our department here.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
What We’re Looking For
Must-Have Skills & Experience
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Strong problem-solving and analytical thinking skills - able to diagnose complex technical issues and communicate them effectively.
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SQL proficiency - experience with joins, large datasets, query optimization, nested queries, and event-based data analysis.
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Independence & Proactivity - capable of driving onboarding, learning quickly, and engaging with stakeholders to push investigations forward.
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Clear and structured communication skills - able to translate technical problems into clear business impacts and vice versa.
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Stakeholder management – experience working in a corporate setting with multiple teams across departments.
Nice-to-Have Skills
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Knowledge of REST APIs – experience working with Postman or similar tools.
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Python (Pandas) – for deeper data analysis and automation.
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Microservices and event-driven architecture – understanding how these systems communicate and how to troubleshoot them.
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Partner-facing experience – conducting workshops or training for external business users.
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
Top Skills
What We Do
Welcome to Zalando. Here’s some key info about us:
Our position and vision:
- We’re Europe’s leading online platform for fashion and lifestyle
- Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty
- Our vision is to become The Starting Point For Fashion.
Our offering:
- Our assortment of international brands ranges from world-famous names to local labels
- Our platform is a one-stop fashion destination for inspiration, innovation, and interaction
- As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand.
- Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs.
Our beliefs:
- Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I
- We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
