Senior Network Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Senior Network Specialist

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.  That’s what makes us Roche. 

The Opportunity

The Network Management Section under Infrastructure Reliability Engineering Chapter is responsible for data and voice services infrastructure for Roche. The Data Network Team works on the deployment of data network infrastructure and solutions to support Roche and its affiliates. Based on engineered standards, the team ensures that new solutions are deployed in a timely fashion to ensure service levels and customer expectations are met.

The Senior Network Specialist will be based in Pleasanton, CA and will be a key contributor to the Connectivity Product Line’s integrated network services. Work closely with the relevant Product Managers and Product Owners in delivering value to our stakeholders, through problem-solving and hands-on technical skills, while ensuring the service runs in compliance with service metrics relevant to the consumer. Engage partners, to listen and understand provisioning and capacity demands, and act as the point-of-accountability for decisions directly related to the service offering. Strive for the success of the network service across all divisions and for its quality, efficiency, effectiveness and consumer happiness.

Responsibilities:

• Work with customers of the Integrated Informatics products.

• Work with virtual teams with variable workload, in flexible working hours.

• Connect with confidence with stakeholders, vendors and colleagues across different geographies. 

• Coordinate with vendors and third party suppliers for implementations and changes of external services.

• Collaborate with internal parties as well as external providers for projects, escalations and resolutions of problems.

• Develop and implement solutions based on our engineering standards.

• Provide consultancy for requests for change. 

• Build and maintain up-to-date documentation of network operations and procedures.

• Ensure that the network infrastructure is configured, supervised and maintained according to global standards & procedures and within the service level agreements.

• The successful candidate will possess strong technical skills, a passion to drive initiatives and the ability to work collaboratively, with minimal direction.

Who You Are

• Bachelor in Computer Science, Engineering or an equivalent discipline with a minimum 5-8 years of work experience in supporting and implementing complex data networks 

  • LAN (campus, data center & manufacturing). 

  • WLAN (on prem & cloud-managed).

• Excellent communication skills and experience in handling and working with external vendors, telecom carriers and service providers.

• Knowledge of troubleshooting methodologies as they apply to resolving sophisticated technical problems.

• Experience using packet capture devices for network troubleshooting.

• Solid grasp & technical knowledge of end-to-end network architecture and experience in its related routing & switching theories and protocols.

  • TCP/IP protocol suite.

  • 802.11 WLAN design and 802.11x protocols.

  • Campus and Data Center networks.

  • BGP and OSPF.

• Experience with Cisco Wireless Network Design, troubleshooting, Implementation, and Optimization.

• Experience in the following network services activities:

  • Lifecycle management.

  • Problem management.

• Experience in supporting global wide area networks and remote local area networks in multiple locations.

Preferred:

• Experience in supporting and implementing complex data networks 

  • WAN (core routing & SD WAN).

• Experience in related routing & switching theories and protocols.

  • SD WAN.

• Experience in the following network services activities is a plus:

  • Network High Level Design & Low Level Design.

  • Network capacity planning.

  • Site relocation/expansion.

• Experience with scripting & network automation (Ansible, Python, Perl, etc.) is a plus.

• Experience in cloud networking is a definite plus.

• Experience with virtualization & containerization is a plus.

• Solid understanding of security devices such as firewalls, proxies and VPNs, understanding of authentication and data encryption, is a plus.

• Solid grasp and experience in the SAFe Agile delivery framework and usage of ServiceNOW for IT service management process is a plus. 

• Active CCNA / CCNP, CCIE or similar certification is a plus.

• Proficient in Spanish (spoken) is a plus.

The expected salary range for this position based on the primary location of California state is $100,000 - $185,800.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.