Senior Network Analyst

Unleash your potential with the Johnson Controls team!

What you will do

The senior network administrator is responsible for several duties within the Johnson Controls Sustainable Infrastructure ICAT (Information, Communication, Automation, Technology) team, including architecting, deploying, and maintaining network equipment such as switches, routers, firewalls, and wireless.

How you will do it

• Manage the procurement process and physical installation for new network equipment across multiple customer sites.
• Manage and maintain the structured cabling across multiple customer sites.  Schedule and manage electrical and cabling contractors to perform required work.
• Install, configure, harden, and maintain network operating systems.
• Configure and troubleshoot firewall/IPS policies and access control lists.
• Configure, manage, and troubleshoot cybersecurity products such as two-factor authentication and endpoint protection solutions.
• Perform wireless surveys to identify coverage and performance issues.  Implement system improvements to address deficiencies.
• Maintain an asset/software inventory, system documentation, and diagrams for all network infrastructures across customer sites.  Write standard operating procedures documentation and facilitate knowledge transfer to junior network administrators for coaching.
• Manage multiple methods of software and configuration backup.  Create and maintain backup documentation outlining standard operating procedures, schedules, and system as-built configuration.
• Deploy, configure, harden, and maintain network management systems (i.e. HPE IMC, Cisco Catalyst Center, SolarWinds, PRTG) that performs system monitoring, log aggregation, and alerting. 
• Work with OEMs, vendors, contractors, and customers to troubleshoot issues, request quotes, manage service agreements, and execute hardware warranty RMAs.
• Perform daily, weekly, monthly, and annual preventative maintenance including health checks, software patching, generating reports, system upgrades, etc.
• Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
• Perform cybersecurity audits of network and OT systems, participate in vulnerability assessment exercises, and coach the wider team on cybersecurity best practices.
• Follow incident management procedures and log all work completed in the IT ticketing system.  Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and implement system improvements to reduce incident occurrences.
• Comply with all Johnson Controls safety policies and procedures.  Comply with all company policies and procedures and adhere to company standards.
• Assist the ICAT team with installing, configuring, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.
• On-site attendance five days a week and participate in a rotating on-call schedule.
• Mentor junior team members and train them to perform common tasks.

What we look forRequired

• Completion of a bachelor’s degree in computer science, information technology, or equivalent field.
• A minimum of ten years’ work-related experience in the outlined role with demonstrated mastery of all responsibilities outlined above.
• Valid CCNP (Cisco Certified Network Professional) certification or equivalent.
• Must be able to work varying shifts and overtime as required.
• Must be able to pass provincial and federal criminal record check and subject interview.
• Must be physically able to perform basic maintenance tasks, including climbing ladders, using hand tools, lifting heavy objects with assistance, etc.
• Excellent communication, information gathering, and documentation skills.
• Excellent time management skills and punctuality.
• Ability to commute throughout the GTA on a daily basis and to remote sites on an infrequent basis.
• Valid Driver's license.
• Vehicle required.

Preferred

• Familiarization with cybersecurity best practices and hardening techniques with regard to network equipment, server operating systems, workstations, and OT.
• History of attaining the CompTIA A+ certification.
• History of attaining the ITIL v3/v4 Foundation certification.
• Valid cybersecurity-related certifications.

Our Benefits

• Safe and professional work environment.
• Flexible working hours and occasional work from home.
• Comprehensive group health and dental benefits plan.
• Access to group RRSP and DCCP plans.
• Employee assistance and wellness programs.
• Reimbursement for employee training materials, courses, certifications, and professional development.  Access to an internal catalogue of training materials.
• Reimbursement for safety personal protective equipment.

***This is an on-site position at the Humber River Hospital***

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.