Senior Manager, Technology Operations - Personalization

Position Summary...

What you'll do...

The Role

We are Walmart eCommerce – the team shaping the future of online shopping by defining the global online marketplace that influences millions of omnichannel shoppers daily. Come join this rapidly growing business at the Fortune 1 Company to shape the opportunities and tackle the challenges that come with leading in omnichannel retail. With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.

The Director, Personalization – eCommerce will lead the personalization strategy development and execution across Walmart’s eCommerce business. This role works across the organization to align, enable, and support the development of Walmart eCommerce’s personalization roadmap. This leader will report to the Sr. Director, Site Ops – eCommerce and work closely with the eCommerce leadership team.

What you’ll do….

• Drives an eCommerce P&L focused on improving on-site personalization i.e. developing targeted promos, badges and offers, gamification and loyalty.
• Executes a personalization strategy that aligns with our business goals and enhances the customer experience. Communicates business updates to cross-functional senior leaders; ensures successful rollout and implementations across broader eCommerce audience.
• Communicate badging & personalized offer vision, strategy, and performance to stakeholders across the organization, including senior leadership, and ensure alignment on product priorities and goals.
• Brings a data-driven approach to personalized badges and offers by working closely with product management, data scientists and analytics to identify key metrics and build models that deliver personalized recommendations across all touchpoints in the customer journey.
• Influences direction through data-driven decisions; identifies and executes improvement opportunities; lead A/B tests; develops creative solutions; and prioritizes assignments to meet business needs.
• Develops strategic roadmaps and recommendations by sourcing, organizing, analyzing, and interpreting data and information; providing insight on current and future business trends; identifies, creates, and communicates trends; developing and implementing scorecards; translating data analysis into recommendations aligned with business objectives.
• Leads partnerships with key stakeholders across Product, Design, Site Merchandizing and Engineering, developing new innovations and tools for on-site discovery and conversion; leveraging best practices and competitive intelligence; to improve the customer experience.

• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Qualifications

• 5-7 years of eCommerce, digital business leadership, management consulting, corporate strategy, and/or related business experience. Martech, Adtech, and/or Personalization experience preferred.
• Bachelor's degree required; MBA preferred
• Demonstrated problem-solving skills; ability to structure ambiguous problems, to bring logic to drive key analyses, and to synthesize analyses to actionable insights
• Strong quantitative background with experience distilling insights from complex data
• Connects creative out-of-the box thinking to business implications and financial outcomes
• Ability to create strong working relationships with all levels of the organization, including building relationships and influencing senior management teams
• Strong executive presence and communication skills with the ability to translate highly complex concepts and communicate them in a concise, digestible manner
• Highly motivated self-starter with a willingness to remove obstacles, to manage cross-functional complexities and stakeholders; and to prioritize in a dynamic environment
• Exceptional people leader with ability to inspire, motivate, and develop teams

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America