Senior Manager – Software Engineering

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join Our Team...

We are looking for a Senior Manager to lead GoDaddy's Care Engineering Team in delivering features for AI initiatives and developing customer service solutions. As a key member of our team, you will lead talented engineers focused on building intelligent chatbots, automation tools, and real-time analytics to transform the customer support experience.

This is an exciting opportunity to lead a team of talented engineers in building the future of customer service at GoDaddy. If you're passionate about transforming the customer experience through the power of AI, we want to hear from you. Join us in shaping the next generation of our Care platform and make a significant impact on our business.

What you'll get to do...

• Enhance our Care (customer service and sales) platform, including AI-powered applications and contact (call) center solutions.
• Mentor and develop a team of senior engineers, fostering a culture of continuous learning and software craftsmanship.
• Ensure high-quality, secure, and scalable software delivery through the application of best practices in areas like domain-driven design, testing, and infrastructure as code.
• Drive the overall technical and organizational strategy for the Care Engineering US team.
• Represent the Care’s AI initiatives to external partners and contribute to the broader AI community.

Your experience should include...

• 10+ years of software development, with a strong technical background as a full-stack engineer and exposure to DevOps practices.
• Managing and mentoring high-performing engineering teams, with a focus on fostering a collaborative, learning-oriented culture.
• Agile software development methodologies and a commitment to software craftsmanship principles.
• Experience working with AI/ML technologies, such as large language models, conversational agents, and predictive analytics, is highly desirable.
• Familiarity with modern cloud platforms, particularly AWS, and a range of data storage and processing technologies.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.