Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.
Job Summary
Responsible for managing the day-to-day operations of the inside sales function. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.
Major Tasks, Responsibilities, and Key Accountabilities
- Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
- Creates, supports, tracks, and measures all inside sales initiatives. Develops sales and delivery plans for the inside sales team.
- Reports on sales metrics and implements process improvements. Prepares monthly, quarterly and annual sales forecasts.
- Utilizes customer feedback to generate opportunities to sell additional products and services to the customer. Researches and discovers methods to increase customer engagement. Attends product knowledge meetings and workshops.
- Partners with marketing and merchandising to ensure brand consistency and increase sales. Administers guidelines for consistent upselling and quoting
- Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery.
- Manages the inside sales team to foster talent development and team engagement.
- Observes and evaluates performance of staff, provides instruction and assigns duties.
Nature and Scope
- Solutions require analysis and investigation.
- Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.
- Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel 20% to 50% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
What We Do
HD Supply is one of the largest industrial distributors in North America. Our industry-leading businesses provide a broad range of products, services and solutions to professional customers in the maintenance, repair and operations (MRO), infrastructure, and non-residential and residential construction markets.
