ELEKS Product Design Office is looking for a Senior Experience Designer to join our team in Lviv, Ternopil, Ivano-Frankivsk or Kyiv.
We are looking for a Senior Experience Designer to shape and optimize end-to-end user and customer journeys. You will collaborate with product managers, researchers, developers, and stakeholders to create seamless and accessible experiences across multiple touchpoints.
REQUIREMENTS
- 5+ years of experience in UX, CX, service design, or a related field
- Strong knowledge of design thinking methodologies and human-centered design principles.Proficiency in Figma, Miro, Sketch, Mural and prototyping tools
- Experience with journey mapping, service blueprints, and interaction models
- Familiarity with customer experience metrics (NPS, CSAT, CES) and their application
- Strong understanding of accessibility guidelines (WCAG, ADA, EN 301 549).Ability to work with design systems and component-based UI frameworks
- Basic understanding of HTML, CSS, and front-end development constraints
- Experience working in Agile development environments and collaborating with cross-functional teams
- Excellent communication and stakeholder management skills
- Proficient level of English
- Experience with government projects is preferred
RESPONSIBILITIES
- Conduct user research, interviews, and usability tests to identify pain points and opportunities
- Develop and map customer journeys, service blueprints, and workflows to enhance engagement
- Synthesize research findings from user research and other data sources (e.g. market research, usability research, data analytics, and secondary research) into actionable insights and recommendations
- Drive product design phases and discovery processes, facilitating research, workshops, and concept validation
- Define user flows, wireframes, and interactive prototypes based on research insights and best practices
- Work with design systems and create high-fidelity UI mockups that align with brand guidelines
- Validate designs through A/B testing, usability testing, and continuous feedback loops
- Ensure designs meet WCAG and other accessibility standards for inclusivity
- Collaborate with cross-functional teams to align experience design strategies with business objectives
- Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions for enhancing the customer experience
- Advocate for human-centered design principles and customer-centric thinking across the company
WHAT WILL YOU GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
Top Skills
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.
We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting.
For more information, please visit: eleks.com
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