Senior Director, Data Science & Analytics

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Sales Operations Analytics.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking a Sr. Director of Data Science & Analytics within our Sales Operations organization. You will lead our data-driven approach to running, planning, optimizing and transforming our go-to-market. This leader will oversee a team of data scientists, analysts, and data engineers delivering critical insights that drive business performance, strategic decision-making, and operational excellence. 

This is a highly visible leadership role with direct impact on the company’s GTM strategy and execution. You have a demonstrated track record of excellence in data science and analytics innovation, large-scale complex data analysis, process-driven data management approaches, program & project management, communication, team leadership, mentorship and cross-functional teamwork. This position will report to the VP of Sales Operations and work closely with peer leaders across Sales Operations and other business functions.

Responsibilities

In this role, you’ll:

• Mentor, lead & coach a team of managers, data scientists, analysts, and engineers delivering mission critical data-driven insights and decision-making
• Drive development and automation to provide a comprehensive view of business health; including pipeline, forecast, sales productivity and other GTM metrics and insights
• Own the accuracy and integrity of all reporting and insights 
• Partner closely with sales and cross-functional stakeholders to understand their pain points and create solutions to improve day to day operations.
• Align with sales leaders on performance metrics & KPIs
• Drive innovation in dashboarding, visualization and self-service analytics and insights capabilities for sales and GTM teams.
• Develop predictive models and advanced analytics to improve funnel performance, sales forecasting and revenue growth strategies
• Support ad hoc and strategic analytics needs, including market assessments, customer buying behavior insights, propensity to buy analysis, whitespace identification, etc.
• Partner with GTM leadership to shape data-driven strategies that improve sales productivity, customer engagement and business outcomes
• Serve as a thought leader in the company’s data science and analytics efforts working cross-functionally to share best practices and drive innovation
• Implement and enforce best practices for data integrity, accessibility and security
• Drive efficiencies in data infrastructure and processes, ensuring scalability to support current and long-term business needs.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 15+ years of professional experience in data science, analytics or business intelligence with a strong background in GTM or product analytics
• Proven leadership experience managing, coaching and developing teams of data scientists, analysts and engineers in the tech industry
• Deep experience as a technical people manager, managing managers, organizational design principles and excellent career development skills
• Exceptional communication skills with the ability to translate complex data insights into actionable business strategies
• Expertise in statistical models, predictive analytics and data visualization
• Strong proficiency in data analysis languages and tools
• Experience implementing and operationalizing ML models within sales, product or customer functions
• Significant knowledge and partnership skills to scale our data practices, datasets & usage across the company  
• Experience standardizing process within your team and across the organization
• Energized by a dynamic, high-growth environment; resilient in the face of challenges
• Bachelor's Degree or equivalent years of experience

Desired:

• Experience with machine learning and artificial intelligence, including leveraging for predictive analytics, insights and automation

Location

• This role will be remote, and based in the USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $203,100.00 - $253,900.00. 
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $215,100.00 - $268,800.00. 
• Based in the San Francisco Bay area, California: $238,900.00 - $298,600.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 02, 2025 but may change based on business needs. 

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