Senior CMP Marketing Manager

Posted 5 Hours Ago
Be an Early Applicant
Pigeon Forge, TN
Senior level
Travel
The Role
The Senior CMP Marketing Manager is responsible for training new team members, conducting ongoing training, maintaining department standards, supporting technology rollouts, and ensuring effective communication within the department. They will also oversee the booking of guests to attend updates, maintain department culture, and work with sales on marketing changes.
Summary Generated by Built In

We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

  • How You'll Shine:

    • Responsible for interviewing, onboarding & training new team members.
    • Conducts ongoing trainings.
    • Partner with department leaders to coach and support new hires.
    • Conduct weekly training for reps that are underperforming.
    • Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area. 
    • Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).
    • Responsible for booking guests to attend an owner update both by phone and face to face.
    • Responsible for maintaining an excellent culture and environment.
    • Maintain above budget rates.
    • Maintain department standards of production and work as a team player.
    • Prepare additional reports deemed necessary by management.
    • Ensure any pertinent information related to Marketing is properly and timely disseminated.
    • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

    What You'll Bring:

    • High School diploma required. College degree in related field preferred.
    • Successful Wyndham Destinations marketing experience required
    • Excellent communication skills both written and verbal.
    • Must be highly motivated with a positive attitude and good work ethic.
    • Problem solving ability.
    • Ability to effectively coach, counsel and motivate direct reports.
    • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners).
    • Ability to negotiate effectively.
    • Working knowledge of marketing databases.
    • Ability to lead by example.
    • Must have Timeshare/ Vacation Ownership Experience.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

The Company
HQ: Orlando, FL
10,001 Employees
On-site Workplace

What We Do

Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top travel content, travel services including the brand’s eponymous travel club, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions each year, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.

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