Senior Business Analyst - eCommerce Operations

Job Description

The Role:
Whole Foods Market is seeking an analytical and collaborative Senior Business Analyst to drive data-driven decision-making across our ecommerce operations. In this role, you'll transform complex data into actionable insights, develop automated reporting solutions, present insights to sr leadership and partner with cross-functional teams like finance and store operations to optimize business performance. You'll help shape the future of retail by leveraging data and analytics, analyzing performance metrics, to identify opportunities and influence strategic decisions.

The Team:

About the Team: Join a collaborative team of analysts and business partners dedicated to driving retail excellence through data-driven insights. We value diverse perspectives and innovative thinking in our mission to enhance the customer experience and business performance.
"This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week and must be willing to travel up to 25%."

Responsibilities:

• Lead end-to-end projects, including data collection and manipulation, analysis, modeling, and presentation of insights to senior leadership

• Develop and maintain automated reporting tools that provide real-time visibility into store, operations, and product performance metrics

• Partner with finance, eCommerce and business teams to improve operational efficiency and drive sustainable business growth through quarterly and annual financial plans

• Conduct in-depth analyses to identify trends, patterns, and opportunities in eCommerce for business optimization

• Monitors Business Analysis metrics to identify patterns, trends, and emerging challenges.

• Provide data-driven recommendations to support strategic decision-making across retail operations

• Performs root cause analyses and recommends holistic solutions leading to systemic and sustainable business / process improvement.

• May provide advice and guidance to less experienced Team Members

Skills:

• Translates complex or ambiguous business problem statements for eCommerce into clear business requirements.

• Creatively adapts and pivots to unexpected obstacles and reallocates time, priorities, and resources accordingly.

• In-depth understanding of applicable Retail and/or Grocery eCommerce Operations.

• Regularly interacts with colleagues or customers up to the senior leadership.

• Able to effectively present information and respond to questions in both one-on-one situations and group meetings.

• Perseveres working through ambiguity and unexpected obstacles.

• Applies analytical skills to evaluate and interpret complex situations.

• Solution oriented recommending creative and logical outcomes to problem statements.

• Understands customer, market and industry trends and emerging challenges.

• Demonstrates excellent knowledge of WFM or Grocery product mix, supply base business models and SWOT analysis of retail operations.

Education & Experience:

• BA/BS degree and 4+ years of experience in business analysis, data analytics, or related field

• Proficiency in data analysis tools and visualization platforms such as SQL, Python, and Tableau/PowerBI or Amazon Quicksight

• Experience with grocery/retail operations or eCommerce analytics

• Knowledge of retail industry trends and metrics

• Experience with automated reporting and dashboard development

Preferred Qualifications:

• Advanced degree in Business, Analytics, or related field

• Project Management Certification or experience mentoring or leading analytical projects

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.