SAP PMO Operations Lead

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

Our mission is to provide reliable solutions that translate operational processes into financial data while enabling strategic decision making.

You will:

• Manage and oversee daily operations related to incident and change management, ensuring timely and effective resolution of issues.
• Coordinate with cross-functional teams to implement and optimize SAP solutions that support incident and change management processes.
• Proactively monitor team staffing to ensure proper level of utilization and adjust staffing strategy depending on the ever changing requirements from the business
• Utilize accounting expertise to support financial aspects of change management, including cost analysis and budgeting.
• Develop and maintain documentation for incident and change management processes, ensuring compliance with organizational standards and best practices.
• Monitor and report on incident and change management activities, providing insights and recommendations for process improvements.
• Facilitate communication and coordination among stakeholders to ensure transparency and alignment in incident and change management efforts.
• Identify and mitigate risks associated with changes, ensuring minimal disruption to operations.
• Support continuous improvement initiatives within the PMO, leveraging best practices and industry standards.

Who you are

• Bachelor’s degree in Business Administration, Accounting, Information Technology, or a related field.
• At least 4 years of project management experience, with a focus on incident and change management.
• Strong background in SAP and accounting principles, with the ability to apply this knowledge to operational management tasks.
• Excellent organizational and time management skills, with a keen attention to detail.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Effective communication and interpersonal skills, capable of working with diverse teams and stakeholders.
• ITIL certification or equivalent is a plus.
• Excellent written and verbal communication in English

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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