Salesforce Business Applications IT Intern

Salesforce Business Applications Intern Tempe, Arizona. 12 week Internship, starting June 2nd 2025. Please write a very brief cover letter stating your current location and if you are in Tempe, where the role is based, and state why this role, have you studied course work in relation to Salesforce etc. ?Who Are We?

We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. We are hiring a Salesforce Cloud Intern to join our team. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives.

How We Work

Our hybrid work style (at least 50% in-office work in Tempe, AZ) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. And it’s flexible enough to give you the space to do your best work.

Candidates must be currently residing in Tempe, AZ, as this role requires at least 50% in-office work. Applicants not based in Tempe will not be considered.

Mission and Goals

• Support the IT Business Applications Services team in enhancing user experience and community engagement within Salesforce Experience Cloud.
• Gain hands-on experience in Salesforce Sales/Experience Cloud, contributing to real-world projects that integrate with the Salesforce ecosystem.
• Develop technical and analytical skills while collaborating with cross-functional teams in a fast-paced environment.

Objectives

• Assist in the design, development, and customization of Salesforce Experience Cloud sites.
• Configure page layouts, components, permissions, and security settings.
• Support integrations with external applications and APIs.
• Troubleshoot and resolve user issues related to Experience Cloud.
• Collaborate with developers, admins, and business analysts to optimize community portals.
• Conduct testing and documentation to ensure high-quality deployments.
• Research and suggest best practices for enhancing community engagement and UI/UX improvements.

Competencies

• Currently pursuing or recently completed a degree in Computer Science, Information Systems, Business, or a related field.
• Basic understanding of the Salesforce platform, including Lightning components.
• Knowledge of Salesforce Experience Cloud (Community Cloud) is a plus.
• Familiarity with HTML, CSS, JavaScript, and Apex (preferred but not required).
• Strong problem-solving and analytical skills.
• Good communication and ability to work in a team-oriented environment.
• Passion for learning and eager to grow within the Salesforce ecosystem.

Preferred Qualifications

• Salesforce Administrator (ADM-201) or Experience Cloud certification.
• Hands-on experience with Salesforce Flow, Process Builder, and Reports/Dashboards.

Benefits

• Hands-on experience in a global cybersecurity company.
• Opportunity to work closely with IT Business Applications experts and Salesforce professionals.
• Exposure to Salesforce Experience Cloud and real-world community portal projects.
• Mentorship and professional development opportunities.
• Hybrid work flexibility (50% in-office requirement in Tempe, AZ).
• Competitive internship compensation.

#LI-AM1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.