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The primary responsibility of the Salesforce Administrator is to ensure the ongoing day-to-day maintenance for Salesforce Sales Cloud and Service Cloud applications. S/he will serve as the primary platform resource for out-of-the-box configuration and for any Level 3 escalated system issues. S/he will be expected to lead by example and enable and empower the team to effectively improve the platform through declarative development.
Essential Duties and Responsibilities:
- Creating and maintaining business automations for internal stakeholder needs and requirements.
- Maintaining user roles, security, profiles, flows, assignment rules, etc.
- Documenting changes to the design and implementation of Salesforce; collaborating with the Salesforce team and partners to plan and execute changes.
- Collaborates with Sales and Services stakeholders to capture business requirements related to the Salesforce platform.
- Alignment to an Agile (Scrum) methodology used by the team in Azure DevOps.
- Participation in Agile ceremonies such as Backlog Refinement, Sprint Planning, and Sprint Retros with positive intent!
Skills:
- Expertise with Salesforce Flow Builder for declarative development on the platform.
- Understanding of Salesforce User Security concepts such as profiles, permission sets, permission set groups, roles, sharing rules, and OWDs.
- A combination of strong technical, problem solving, and interpersonal skills.
- Balance between development work and engaging with stakeholders.
- Strong written and verbal communication skills. Be comfortable having that ‘difficult conversation’ with a stakeholder or team member when required.
- Solid understanding of business practices with fundamental understanding of Scrum methodology.
- Ability to be a self-starter, largely independent with the ability to establish priorities and meet deadlines.
- Collaborate with Salesforce Product Owner on requirements and designs as needed / for final approval.
- Experience with duplicate management, data cleanup tools and methodologies.
- Proactive in maintaining the health of Salesforce environments and knows how to stay ahead of releases and adhere to best practices.
- Bonus, if exposure to other platform capabilities such as DevOps, Apex, or LWC’s but not required!
Qualifications:
- Minimum 3 years prior experience required
- Minimum Education: Bachelor’s degree in Computer Science or a related field
- Salesforce Administrator certification required
- Plus, for following certifications but not required –
- Salesforce Advanced Administrator
- Salesforce Platform App Builder
- Salesforce Business Analyst
Postal Code: 33317
Category (Portal Searching): Operations
Job Location: US-FL - Plantation
Top Skills
What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
