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Work to increase the Sales Team’s net sales, both in property and insured funerals, to achieve a weekly sales plan. Achieve personal sales success, and contribute to the overall success of the Sales Team. Consistently prospect for potential customers.
Essential Job Functions
- Must be able to perform the essential functions of the job with or without reasonable accommodations.
- At all times, present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and potential customers. Present a genuine smile out of kindness.
- Schedule meetings with prospective families daily, and assist them in finalizing their pre-arrangement property plans with Rose Hills Company.
- Be a positive, supportive, and contributing member of your Sales Team, Sales Director, and the Company.
- Personally sell, at minimum, $25K Net in new property business quarterly by using the appropriate sales techniques.
- Complete and maintain the Daily Activity Success Report and Daily Contact Planner, and review with your Sales Director regularly.
- Ensure that sales contracts and all required documentation are completed accurately, with proper signatures and dates, prior to submitting them to the Sales Director for review.
- Contact customers within three weeks of contracting with them to verify receipt of their documents and answer any questions (Safe guards against possible cancellation).
- Consistently meet monthly and quarterly net sales quotas in your property sales.
- Noticeably improve by increasing your sales results. Track your monthly sales with your Sales Director and review quarterly showing progress and your increased sales success.
- Complete the Company’s New Counselor Training Program, and attend the Department Sales Training programs as scheduled.
- Seek out, observe, and listen to the department’s Sales Directors, and implement best practices to bring you success in prospecting, presenting, and closing new property sales.
- Follow your Personal Improvement Plan, written with your Sales Director’s direction, created to show development needed, and by complying with the timelines for improvement.
- Support the Company core values and guidelines, and encourage other Sales Counselors to do the same.
- Actively contribute to positive team morale and respect for the Company, for management, and for your fellow associates.
- Deal diplomatically with interruptions, changing priorities, high volume of work (with accuracy), and deadlines.
- Must be able to multi-task, set priorities, and organize work.
Community Service Counselor
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution in a timely manner. Alert your Sales Director of any such complaint and resolution you propose.
Understand and achieve annual SMART goals.
Report to appointments on time.
Key Competencies
As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus,
and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Experience and Education
Five plus years Sales Experience preferred but not required
Special Skills
Warmth, compassion, empathy
Diplomacy under pressure
Good sales and closing techniques
High level of written and verbal communication skill
Cultural sensitivity to the diverse community that Rose Hills serves
Valid CA Drivers’ License
Safely drive personal vehicle
Meet qualifications for all required licenses
PC skill with MSOffice software, and Outlook
HMIS familiarity
Must be a self-starter and detail oriented.
Problem solving and conflict resolution
Bilingual a plus
Working Environment
Work indoors, outdoors (in cemetery), and in family homes to discuss their pre-need property needs. Incumbent must be able to work effectively and to provide the level of professional service that families expect from the Rose Hills brand. Present a professional appearance at all times. Must exhibit flexibility, dependability, and teamwork to coworkers. Ability to work successfully without daily direct supervision.
Physical Requirements
Work in a sales environment prospecting and visits to customer’s homes. Must be able to drive safely to and from your appointments. Must be able to navigate walking through grass areas to include hills and slopes with angles up to 40 degrees that are located in the cemetery. Must be able to lift 10 lbs with ease.
#SCI
Postal Code: 90601
Category (Portal Searching): Sales
Job Location: US-CA - Whittier
What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
