Support the seamless operation and continuous improvement of the sales-distribution system, directly impacting sales efficiency and customer satisfaction.
Pernod Ricard is Conviviality
We are Créateurs de convivialité. Conviviality is what makes us unique.
It's a key part of our culture as a Company and is something that people can truly understand and experience once they join Pernod Ricard. When working on our refreshed EVP, we wanted to make sure to capture this essence and incorporate it into our storytelling going forward, to proclaim it: “Conviviality, it’s our thing.”
Main ResponsibilitiesRequest and Issue Management:
- Conducting preliminary analysis of requests from users and decision-makers, and communicating these to the supplier.
- Performing initial analysis of issues encountered and providing possible solutions.
- In cases where a solution cannot be provided, escalating the issue to the supplier with full details and tracking progress until resolution.
Data and System Accuracy:
- Ensuring the accuracy of system master data (product, customer, price list, etc.)
- Ensuring that special sales conditions (such as campaigns) requested by the sales team are accurately set up in the system.
Testing and User Training:
- Preparing relevant test scenarios and performing acceptance testing in cases of software or business process changes.
- Providing hand terminal or back-office training for new users.
Approval and Authorization Processes:
- Managing necessary tracking and authorization within approval processes.
- Handling the invoice approval process between Distributors and Pernod Ricard.
Detailed Job Description
- Analyze incoming problems and, if a solution cannot be produced, escalate the issue to the supplier with a detailed analysis and follow up until it is resolved.
- Ensure all issues are accurately logged and submitted to the supplier's Service Desk application for timely resolution.
- Install software on hand terminals as required, ensuring proper functionality and seamless operation.
- Perform a pre-analysis of change requests from users, prepare comprehensive reports, and share these reports with the relevant process owner for review and action.
- Develop detailed test plans and scenarios for each version to be released, ensuring thorough testing and quality control.
- Conduct acceptance tests to verify system functionality and performance before deployment.
- Regularly update and maintain user manuals to reflect changes and improvements in processes and systems, ensuring they are clear and accessible.
- Lead and support users during the development and after the implementation of reporting tools, ensuring effective adoption and addressing any challenges faced during usage.
- Bachelor’s Degree in relevant fields (e.g., Business Administration, Economics, etc.)
- At least 3 years of experience in a similar position.
- Strong communication skills, analytical thinking, and a results-oriented mindset. Demonstrates a high level of responsibility and excellent business follow-up.
- Team player with adaptability and a growth-oriented approach.
- Advanced proficiency in MS Office, particularly MS Excel.
- Solid understanding of general IT concepts (hardware, operating systems, databases).
- Preferably familiar with the Panorama EnRoute Sales System is a plus
- Proficiency in English and strong computer skills.
- Willingness to travel domestically as required.
Where Conviviality is at work?
Collective Spirit: Conviviality is in our DNA and connects us beyond borders. The more diverse we are, the better we are at shaping the future of our industry. At our table, we have fun and bring a performance mindset to our work. We feel proud to continue the legacy of our group and iconic brands.
Craft Your Path: Our people enjoy coming together and transforming obstacles into opportunities. Everyone is empowered to do their best work and we nurture an enthusiasm for innovation and growth. Here, you will own your career and have access to unique opportunities to craft the path you want to take.
Cultivate The Future: We’re a business with a soul. We care deeply about each other, our communities and our planet. We cherish the land where our products are grown and are committed to bringing good times from a good place. Being responsible in a safe and sustainable way is at the core of everything we do.
Diversity and Inclusion
Accordingly, with the Group’s founding Diversity and Inclusion values, all recruitment processes are based on the PR Leadership Attributes and technical skills of the candidates required for the job, by eliminating all potential bias against inclusiveness.
Job Posting End Date:
2024-11-13
Target Hire Date:
2025-01-10
Target End Date:
2025-01-13
Top Skills
What We Do
Pernod Ricard is a convivial, responsible and successful global wine and spirits group and the #1 premium spirits organisation in the world. The Group represents 240 premium brands available in more than 160 countries. We are 18,500 exceptionally talented people worldwide with our own salesforce in 73 countries.
Our portfolio is one of the most comprehensive in the market with every major category of wine and spirits, providing Pernod Ricard with a unique competitive advantage. To keep growing our business, transforming our industry and making a positive impact on the world, we believe in the power of human connection. Creating ‘convivialité’ is our business and our raison d’être.
As ‘créateurs de convivialité’, our purpose is to turn every social interaction into a genuine, friendly and responsible experience of sharing. We believe there can be no convivialité with excess and strive to be sustainable and responsible at every step, from grain to glass.
