Sales Support Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You will be responsible for providing exceptional Sales Support to an assigned base of Appdirect advisors, including responsibilities that are mostly incoming and occasionally outgoing.  Backed up by internally aligned resources in AppDirect backoffice and advisor finance teams, inbound activities will include: quoting, deal paperwork, serviceability and deal registration as well as fielding and resolving incoming calls regarding escalated commission inquiries and order status.

What you’ll do and how you’ll have an impact

•  Actively engage in and qualify opportunities by ensuring the proper providers and products are selected based on customer needs.
•  Responsible for knowing, understanding, and being able to quote and recommend all key providers and engage internal products.
•  Understand the essentials of providers in the catalog.
•  Identify opportunity requirements and create quote proposals. 
• Respond to order inquiries and escalations from advisors by engaging with Order Management. 
• Engaging with Advisor Finance on commission inquiries and escalations.
• Provide a single point of contact for all escalations, critical issues and inquiries by assigned partners. Establish and strengthen professional relationships with key decision-makers, including executive sponsors in the assigned partner base.
• Develop long term partnership with your assigned partners to ensure they remain successful by realizing the full value of their relationship with AppDirect.
• Gather, review pricing and contracting documents to ensure accuracy and completeness prior to submission to partners and providers. 

What we’re looking for

• Have a strong sense of Advisor Ownership is a KEY to your success.
• Consistent record as a top performer in customer success, program management, and/or account management requiring ownership and execution of complex, client-facing enterprise programs with senior internal and external stakeholders.
• You like to solve problems that could seem simple by having organizational complexity. 
• 2+ years experience leading ongoing customer relationships with Technology and Telecom companies.
• Eagerness and ability to tune, tweak and improve a rapidly evolving client engagement process.
• Strong business acumen, especially around technology and subscription commerce.
• Established reputation as a high integrity, top performer working for, or with enterprise customers.
• Ability to navigate, master, and evangelize an evolving value proposition to our partners and help them navigate the digital transformation.
• Experience with working with Salesforce, Zendesk a plus.
• Experience with Google Suite a plus.
• Experience with eCommerce and/or marketplace a plus.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: 

https://www.appdirect.com/about/privacy-notice