Sales Support Coordinator

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web! 

Job Description

At Brightspeed, we are revolutionizing the way people connect to the world through our fast, reliable, and affordable internet services. As a key member of our leadership team, you will help shape the future of connectivity in the Southeast while making a meaningful impact on your local communities. If you are a driven sales leader with a passion for service and an entrepreneurial spirit, this is the perfect opportunity for you.

We are seeking a proactive and detail-oriented candidate to join our team as a Sales Support Coordinator. In this role, you will provide general sales support for our sales channels including budget tracking, onboarding new partners and agents, and managing various aspects of sales incentives. This is a great opportunity for someone with strong Excel skills who is eager to learn and grow within a dynamic, fast-paced environment.
Impact:

Onboarding Support:
• Ensure new partners and agents are being onboarded timely, assigned ID’s, systems access and offboarded through our systems.
• Track onboarding progress and ensure all partners complete necessary paperwork and training.
• Providing logistical and administrative support for new Partners.
Sales Compensation and Incentive Management 
• Support the administration of sales compensation plans for internal sales team members.
• Maintain accurate records of bonuses, and incentive payouts for partners and internal sales team members.
• Assist in generating reports related to sales performance and incentives, ensuring data accuracy.
• Work closely with the Sales Operations team to ensure incentive policies and calculations are accurate.

Excel & Data Management:
• Use Excel to maintain and analyze financial data related to budgets and compensation, including advanced functions such as pivot tables, VLOOKUP, and complex formulas.
• Help streamline data collection and reporting processes, ensuring accurate and timely information for management.
• Assist with ad-hoc data analysis and reporting tasks as needed.

Project Management Tracking:
• Project manage partner onboarding tasks for the multiple teams.
• Provide project management support for ongoing initiatives and projects.
• Track progress of tasks against due dates for initiatives
• Leverage Asana for task tracking.
• Communicate projects on target or at risk.

Budget Tracking:
• Assist in tracking and maintaining the company's budgets across the team including incentives, swag, attire, systems, travel etc.
• Create/ update and monitor budget tracking to ensure spending aligns with forecasts and budget.
• Provide support in preparing monthly budget reports for management review.
• Analyze comp spent against return and highlight any discrepancies.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

• Two-3 years experiences in sales support or project management.
• Strong proficiency in Microsoft Excel and PowerPoint. 
• Familiar with AI and can leverage it for tasks where applicable.
• Enjoy fast paced environment and the ability to manage multiple priorities and projects simultaneously.
“The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required.”

A plus if you have:
• Education: bachelor’s degree in Finance, Business Administration or experience or a related field. Project management certifications.

Physical Demands: 
• Work is mostly sedentary, performed indoors from a home or company office, while operating a computer, monitor, keyboard. 
• There is minimal travel required. 

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice