About us.
Dyson is a global technology enterprise that solves problems others ignore through groundbreaking inventions that challenge convention and work better. We thrive on progress, continuous improvement, and bold ambitions to expand into new categories, markets, and talent. At Dyson, problem-solving extends beyond engineering; our support teams play a crucial role in driving change and supporting rapid growth.
About the role.
We are seeking an individual with a strong understanding of customer back-office operations alongside a keen eye for detail. The ideal candidate will have experience supporting customers through sales & order processes, have an exceptional business acumen, and a customer-focused mindset.
Responsibilities:
- Retail customer order management: ensure EDI integration processed or orders created manually.
- Releasing orders for delivery in line with any allocations provided.
- Securing booking slots and arrange deliveries on time.
- Being the POC for Key Account team, 3PL and retailers on all order book issues
- Retail customer credit management, pricing management, and management of related disputes/charges
- Manage Retail order book with market & 3PL to ensure outbound capacity.
- Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre.
- Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
- Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed.
- Ensure Invoicing process is complete and on time and resolve related issues.
- Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B.
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
- Identify problems and find solutions.
About you.
You will have prior experience in a back-office, customer-focused role, demonstrating a strong understanding of sales and order processes. With a keen eye for detail and strong analytical skills, you can manage high-volume tasks with accuracy and efficiency while maintaining a structured and organised approach.
You thrive in fast-paced environments, adapting to shifting priorities with a proactive mindset. A strong team player, you can also work independently when required, taking initiative and demonstrating a can-do attitude. Excellent communication (proficent in English plus another European language) skills and the ability to collaborate effectively in a multi-cultural and virtual team environment are essential for success in this role.
Responsibilities:
- A proven experience of 2-3 years in similar role in other organization.
- Proficient in English (must have)
- Fluent proficiency with another European language (must have)
- Understanding of logistics processes and/or similar tools
- 3PL, Logistics and transportation SAP Systems knowledge
- Good analytical skills and attention to details
- Ability to process high volumes of invoices with high accuracy.
- Strong working knowledge of Microsoft Office
- Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
- Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
- Comfortable in a multi-cultural work environment and working with virtual teams.
- Working in a fast-paced team environment with high volume activities and changing priorities.
- Strong communication skills
Benefits and lifestyle:
Financial:
- Performance related bonus
- Life Assurance
- Accidental Death and Dismemberment Insurance
- Discounts on Dyson machines
- Pension scheme with competitive employer contributions
- Recognition Program
- Holiday Allowance
Lifestyle:
- Free fruit delivered for office staff, free coffee and tea
- Cafeteria Benefit – wellness programme, cinema tickets, Multisport card etc.
- Possibility of working from home
Health:
- Medical: Employee cover + opportunity to buy additional cover for family
- Employee Assistance Program for employee and dependants
#LI-RG1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
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