Rooms Controller - WorldMark Birch Bay

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:
The Rooms Controller will be responsible for coordinating and maintaining the hotel’s day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company’s expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
How You'll Make an Impact:
Responsible for the Guest Room Inventory Distribution for the resort. Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests. Ensures that special reservations and accommodations are handled properly. Blocks group rooms, daily rooms, address special request and VIP rooms. Maintains a room pool from which rooms may be pulled for early arrivals and special requests. Coordinates the status of rooms with Housekeeping and Engineering. Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable. Is thoroughly knowledgeable with all resort room types and resort facilities. Have a thorough understanding of hotel occupancy trends.
What You’ll Bring:

• Excellent communication skills.

• Ability to give high priority to customer service.

• Ability to read, write and understand English.

• Proper cash handling procedures.

• Computer proficiency.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.• Sick leave in accordance with applicable laws and/or ordinances• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program

Compensation

Generally starting at $18.00 - $18.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.