Robotic Process Automation Platform Administrator

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration. Sponsorship is NOT available for this position.

We are seeking an experienced RPA (Robotic Process Automation) Platform Admin with a solid background in server administration and infrastructure architecture, design, and scalability. As an RPA Platform Admin, you will oversee the entire automation platform and the running processes. You will handle any server issues (Application and Database) and work with Incident Management and other Enterprise Platform teams in the bank. This role is ideal for a self-starter with excellent problem-solving and analytical skills, and very strong infrastructure /administration background, especially in fast-paced environments.

Primary Responsibilities:

• Systems Admin for entire RPA Platform and Infrastructure

• Setup and configure all VDIs that the digital workers (bots) will be utilizing. Work with the team to Troubleshoot and resolve issues in process workflows to maintain seamless automation.

• Create and manage incident tickets, particularly through IT Service Management tools (preferably ServiceNow).

• Analyze current processes, identifying and resolving issues or trends for optimal automation performance.

• Collaborate with cross-functional teams and work autonomously to support new requirements and changes with RPA Infrastructure.

• Complete other related duties as assigned.

Education and Experience Required:

• Minimum 8 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications.

• Knowledge of Agile methodology

• Strong Infrastructure background including but not limited to

  • Windows Server Administration

  • vSphere and VMware VPC administration

  • Cloud setup and infrastructure (Azure Tenants)

• Knowledge including but not limited to

  • IIS configuration

  • MS .NET Framework implementation

• Need to know what RPA is and a general idea of how it works

• MS SQL Database Administration

• Power BI Administration

• Ability to understand a process workflow setup and troubleshooting.

• Knowledge of IT Service Management tool and incident ticket creation (Preferably ServiceNow)

• Strong documentation skills

Education and Experience Preferred:

• RPA/process Automation Administration (Blue Prism to be exact)

• Fintech experience – preferably Banking

• Kibana Administration

• PowerShell/Scripting

• SharePoint Administration

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America