Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Public Safety Dispatcher Assistant
Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.
About the Department
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Team: DPS, one of the largest campus public safety departments in the United States, is a diverse team of over 300 dedicated full-time employees.
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What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the diverse experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.
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Learn more: Visit our DPS Website to explore our mission in depth.
Role Overview: In this important role, you will support the general safety of the university community by performing assigned duties. The Public Safety Dispatcher Assistant is responsible for answering routine non-emergency calls. This is an unarmed position working under direct supervision of a Dispatch Unit Manager or a Dispatch Unit Supervisor. Your duties will include but are not limited to:
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Answer inbound non-emergency phone calls made by persons on campus and surrounding areas, in a timely manner.
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Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Prepares and submits reports as required.
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Listen carefully and take appropriate actions. Collaborate with team members to resolve caller issues.
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Follow communication “scripts” when handling different topics.
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Multi-task, set priorities, and manage time effectively.
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Maintain service-oriented demeanor with co-workers, university community, the public and representatives of other agencies.
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Performs other duties as assigned or requested.
Please note: This is part-time role, up to 20 hours a week. Will not exceed for 1,000 hours with a 12-month period.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Minimum Requirements
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Education: High school diploma or equivalent
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Experience: 6-12 months
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Valid driver's license for 2 years
Preferred Requirements
• Related Undergraduate Study and previous switchboard or radio communications experience preferred.
• Working knowledge of two-way radio communications procedures.
• General knowledge of campus and surrounding area geography.
• Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
• Excellent verbal and written communication skills.
As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
Hourly Range:
The hourly rate for this position is $21.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
Minimum Requirements
Education: High school diploma or equivalent
Experience: 6-12 months
Valid driver's license for 2 years
USC is a smoke-free environment
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
- Read USC’s Clery Act Annual Security Report
- Affirmative Action and Equal Opportunity Plan
- Pay Transparency Non-Discrimination
- USC is an E-Verify Employer
- Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$120523.htmld
