Research Engineer II

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

As a Research Engineer at Smarsh, you will be analyzing a wide range of unstructured communications data to address problems for our customers. The Research Engineer is responsible for the development and evaluation of new research ideas including development, support, and improvement of existing capabilities. Smarsh is looking for Research Engineers to help shape the frontiers of multimodal communications research. We are seeking candidates who will excel in fast-paced environments and deliver results with precision and finesse. The ideal candidate will be someone who’s passionate about exploring new technologies, navigating complex and impactful problems, and building high-performance research infrastructures.

The role will involve working with the Research Engineering team, collaborate with the Data Science team, and align with the Product Managers in analyzing complex communications data, generating insights, and creating solutions as needed across a variety of tools and platforms. The ideal candidate for this position will possess the ability to perform both independent and team-based research and generate insights across multimodal data sets with a hands-on/can do attitude.

The role offers a unique opportunity to get exposure to many problems and solutions associated with taking machine learning and analytics research to production. On any given day, you will have the opportunity to interface with business leaders, machine learning researchers, data engineers, platform engineers, data scientists and many more.

How will you contribute?

• Development of machine learning models and other analytics following established workflows, while also looking for optimization and improvement opportunities
• Data annotation and quality review
• Exploratory data analysis and model fail state analysis
• Attend and actively participate in planning, stand-ups, retros, and other team meetings and discussions
• Contribute to Research discussions




• Time Allotment:
• 70% Machine Learning model development and evaluation
• 20% interaction with stakeholders to understand modeling needs
• 10% Machine Learning model support

What will you bring?

• Required Education and Experience:
• Bachelor’s degree in Computer Science, Applied Math, Statistics, or a scientific field with research emphasis
• 1+ year research experience working with data & analytics (including school)
• Experience working with Python
• Familiarity with one or more data science and machine/deep learning frameworks and tooling, including scikit-learn, H2O, keras, pytorch, tensorflow, pandas, numpy, carot, lightning, Nvidia NeMo
• Experience using Git, Linux/Unix, an IDEs
• Familiar with multi-modal unstructured communications data (text, speech, image/video)




• Preferred Education and Experience:
• Master’s or Doctor of Philosophy degree in Computer Science, Applied Math, Statistics, or a scientific field
• 1+ year experience working with NLP, text analytics/classification, audio analytics
• Knowledge of transfer learning, including word embedding models (gloVe, fastText, word2vec) and transformer models (Bert, SBert, and GPT-x etc.)
• Experience in using various Large Language Models (LLM)
• Experience with natural language processing toolkits like NLTK, spaCy
• Knowledge of microservices architecture and continuous delivery concepts in machine learning and related technologies such as helm, Docker and Kubernetes
• Cloud computing (AWS, GCS, Azure)
• Multi-lingual communication skills / experience

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.