Reporting Analyst

About the Reporting Analyst at Headspace:

Headspace’s B2B Commercial Operations team is seeking an experienced Reporting Analyst to play a key role to support the Client Success team. 

This role will be responsible for implementing change management and supporting process improvement efforts by identifying potential areas for enhancement. The ideal candidate will be a results-oriented, business analyst with experience working with large quantities of data. 

As a Reporting Analyst you will interact with technical and business teams. You will have hands-on responsibility for the ongoing quality and consistency of Headspace’s external and internal reporting, working closely with client/channel success, technical, product and engineering teams. The ideal profile of this position calls for a flexible and well-rounded individual with analytical, operational and technical project management experience.

What you will do:

• Create custom reports and/or dashboards for internal and external business stakeholder use
• Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
• Produce business analysis deliverables for projects such as: aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Identify business process bottlenecks and recommend process improvements
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Create and maintain technical documentation and user-guides for end users

What you will bring:

Required Skills:

• 2+ years of analytical, business operations, and/or statistical experience
• Advanced knowledge of Excel and Google Sheets (vlookups, pivot tables, etc)
• High proficiency in Microsoft applications (e.g. Excel advanced functions and Power BI), data analytic tools (e.g. Looker) and visualization tools (e.g. Tableau)
• Customer Service driven mindset with strong relationship building skills
• Ability to synthesize data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Experience making business recommendations and influencing stakeholders
• Ability to multi-task and work on multiple projects at the same time
• Ability to think out of the box and automate manual processes
• Ability to work well with people from different disciplines with varying degrees of technical experience

Preferred Skills:

• Strong knowledge and experience with Relational Databases & SQL
• Bachelor’s degree in business, engineering, etc.
• Experience with data QA and validation measures

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $58,050-$75,810.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice