Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
The Renewals Associate will report to the Head of Sales Operations & Strategy to support our Renewals Analysts in managing subscription renewals for our customers across the DEM and Infra Value streams. You will assist with administrative tasks, customer communication, and contract processing to provide a seamless renewal experience.
As a Renewals Associate, you will:
- Assist Renewals Analysts in tracking, managing, and processing customer subscription renewals.
- Create renewal quotes, contracts, and invoices.
- Coordinate with our teams (Sales Operations, Sales, Customer Success, Finance) to ensure accurate pricing and contract terms.
- Communicate with customers to provide renewal reminders, address inquiries, and escalate concerns.
- Maintain renewal records in CRM systems (Salesforce and Uptrends Admin)
- Identify opportunities for upsell/cross-sell and collaborate with the sales team to maximize revenue.
- Support reporting efforts by preparing renewal status updates and performance metrics.
- Ensure compliance with company policies and renewal best practices.
- Enhance process documentation to ensure procedures are followed
- Support process automation projects to enhance efficiency in the renewals process.
- Bachelor’s degree in business, Finance, Operations, or a related field.
- Experience: 2+ years in renewals, sales operations, customer support, or a similar role.
- At least 2 years of experience in data analysis, reporting, and deriving insights to support business decisions. Proficiency in Excel, SQL, or data visualization tools (e.g., Power BI, Tableau).
- Hands-on experience with Salesforce is required. Candidates without prior Salesforce experience must demonstrate an ability to learn and adapt quickly to CRM tools.
- Experience managing multiple projects or tasks simultaneously with high accuracy and efficiency.
- Strong verbal and written communication skills, with the ability to collaborate with other teams and engage with partners at different levels.
- Experience working with subscription-based or SaaS businesses.
- Knowledge of contract management, pricing strategies, and revenue recognition principles.
- Ability to work independently in a fast-paced and dynamic environment; able to work at pace on multiple deals at once.
- Understanding with CPQ (configure, price, quote) tools.
- Fluent in written and spoken English (B2-C2 level).
- Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.
- 13th Month Bonus
- Health Insurance for you and your dependants
- Supplemental Medical Claim
- Employee Assistance Programme
- Retirement Plan
- Flexible Hybrid Working
- Enhanced Parental Leave
- Life Assurance
- Subsidies and Allowances
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Top Skills
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
