Regional Vice President-Customer Success (multiple openings)

Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

The Regional Vice President, Customer Success will be responsible for leading and coordinating the implementation of new contracts, perform data mapping, data integrations, and analytical program development to support operational success in value-based care delivery, and expansion 

Location: InnovAccer, Inc.101 Mission Street, Suite 1950, San Francisco, CA 94105 (& travel to company offices in India 2 times per year & allows for telecommuting)

A Day in the Life

• Analyze each customer’s system designs and architecture, evaluating engineering and business needs, and applying independent judgment to develop processing systems that align technology solutions with business needs.
• Lead functional and technical requirement gathering and translating technical and user requirements into systems designs and procedures based on proven design patterns and standardized architecture.
• Liaise with customers to identify customized frameworks and KPIs to guide each customer to the best platform use.
• Lead the strategy and design of system frameworks to improve and customize our product, recommending technical modifications to internal systems for the integration of novel external data interfaces.
• Perform feasibility and operational assessments to conform external data systems to internal requirements and develop detailed technical documentation and manuals, identifying areas to improve operational efficiencies, and reducing internal costs.
• Lead user acceptance and testing strategy, maintenance, and monitoring and reviewing and analyzing performance indicators to identify code problems.
• Perform extensive data analysis and data mapping, to develop customized solutions for client problems, and improve business outcomes.
• This position requires travel to company office in India 2 times per year.
• This position allows for telecommuting.

What You Need

• Five (5) years of experience as a Consultant, Systems Analyst, Systems Engineer, or related occupation.
• Must have experience with: PL/SQL, Stored procedures, VB Macros, Power BI, Tableau, Java/J2EE technologies.
• U.S. Bachelor’s degree or foreign equivalent in CE, EE, IS, or directly related field

Here’s What We Offer

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.