We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
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HMO coverage
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Yearly Kick Off Parties with major giveaways (like the car in 2023)
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Grow your career - yes, we love to promote internally
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Do meaningful work and collaborate with the best
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900 promotions given each year
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2,700+ leadership training courses
A Glimpse into Your New Role
You are being eyed to join the Recruitment Team. As a Recruitment Specialist, you are one of the front-liners in providing excellent customer service through accurate profiling. You are expected to work hand in hand with the HR and Operations team in delivering the requirement through endorsement of candidates with the right skillset required by the campaign. You are instrumental in ensuring 100% delivery of target for all campaigns.
Account Management:
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Understand profiles of new campaigns.
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Knowledgeable of the profiles of the existing campaigns.
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Following through on the approved contractual requirements and pay of the roles.
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Continuously calibrates on profile/hiring process for each LOB.
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Partnership with Supervisors and Ops HMs.
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Good understanding of what makes the business successful (ops metrics, ops org structure, ops performance & retention strategies, growth plans).
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100% Fulfillment of account hiring requirements
Stakeholder Management/Client Management
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100% Fulfillment of account hiring requirements.
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Ensure that follow-through on the agreed process and profile is in place.
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Determine what updates are essential and necessary.
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Know who the stakeholders are - what do they need, what they expect?
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Has good understanding of the business, effectively works on the implemented recruiting strategies.
Support Relationships
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Recruiting support and implementation of shared plans/ initiatives with other departments.
Reporting and Analytics
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Follow-throughs on reports which stakeholder should be updated on.
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Accurate reporting format, including essential information and data.
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Can clearly discuss and articulate provide objective of the report, trends and outcome of the data
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Uses the analytics data to make recommendations to address gaps or optimize output
Administrative
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Process Compliance and Policy Adherence
What You’ll Bring
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100% requisition fulfillment across the board
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Successful reassignment of displaced employees
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Strong working relationships with clients and other stakeholders
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Continuous growth and development for the entire team
With a diverse global team working together, we proudly embrace and live by these shared values:
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Collaboration: Brilliant jerks can be brilliant elsewhere.
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Impact: Do, get it done, create impact.
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Passion: Be positive, bring passion and energy.
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Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
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