About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Talent Acquisition Operations Lead is a strategic and hands-on role responsible for overseeing and driving the operational excellence of the talent acquisition function within an organization. This position focuses on leading a team of Talent Acquisition Operations Specialists, managing end-to-end recruitment processes, implementing scalable solutions, and optimizing the candidate experience. The lead collaborates closely with cross-functional stakeholders, including recruiters, HR teams, and hiring managers, to ensure the seamless execution of talent acquisition strategies.
Key Responsibilities:
Team Leadership: Provide leadership, guidance, and mentorship to a team of Talent Acquisition Operations Specialists. Set clear performance expectations, conduct regular performance evaluations, and foster a culture of continuous improvement and collaboration.
End-to-End Process Management: Oversee and optimize end-to-end recruitment processes, including job requisition management, sourcing strategies, candidate screening, interview coordination, offer management, and onboarding. Ensure processes are streamlined, efficient, and aligned with best practices.
Applicant Tracking System (ATS) Management: Manage the administration, configuration, and optimization of the applicant tracking system. Collaborate with IT and vendor partners to ensure the ATS meets the organization's recruitment needs and compliance requirements. Provide training and support to users.
Reporting and Analytics: Develop and maintain recruitment metrics and analytics reports to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and drive informed decision-making.
Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update policies, procedures, and practices in alignment with compliance requirements.
Technology and Tool Management: Evaluate, implement, and manage recruitment technologies and tools to enhance efficiency and effectiveness. Stay updated on industry trends and emerging technologies, and make recommendations for adoption to improve recruitment operations.
Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and assessment vendors.
Candidate Experience: Drive initiatives to enhance the candidate experience, ensuring a positive and consistent journey from application to onboarding. Collaborate with recruiters, hiring managers, and HR teams to implement strategies that foster engagement, communication, and feedback throughout the recruitment process.
Continuous Improvement: Foster a culture of continuous improvement, innovation, and operational excellence within the talent acquisition function. Identify opportunities to streamline processes, reduce time-to-fill, and enhance the quality of hires through process enhancements, automation, and best practices.
Qualifications and Skills:
Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Advanced degree or professional certifications are a plus.
Significant experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and team management.
Strong knowledge of end-to-end recruitment processes, applicant tracking systems (ATS), and recruitment technologies.
Demonstrated leadership capabilities, with experience in managing and developing teams.
Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.
Strong understanding of employment laws, regulations, and compliance best practices.
Excellent communication, collaboration, and stakeholder management skills.
Project management expertise, including the ability to lead and execute complex projects with cross-functional teams.
Strategic mindset with the ability to develop and execute operational strategies aligned with overall talent acquisition goals.
Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
