Receipt & Distribution Specialist

Job Description
Document & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally.
As a Receipt and Distibution Specialist in the Document & Business Solutions team, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:
Job Responsibilities

• Develop key partnerships with CIB Operations teams, ensuring all service level agreements are met, meeting on a regular basis to update on service performance and integration of our services to support client workflows
• Support daily execution of all client requests in line with required deadline
• Report risk issues or incidents following the required escalation model and procedures.
• Manage individual performance development processes and meet with manager to review business and personal performance goals, development, training and coaching
• Support an inclusive work environment in line with the JPMorgan Chase Business Principles
• Collect the knowledge and report of key business metrics to support decision making processes

Required qualifications, capabilities and skills

• Strong written and spoken English skills with the excellent interpersonal skills, good attitude and strong communication
• Able to demonstrate good decision-making and accountability and ability to read, analyse data to produce reporting
• Excellent time management and organizational skills, organized and efficient with self-motivation
• Able to demonstrate an excellent knowledge of Trade Services Branch Support environment
• Ability to work and perform well in a high-pressure environment and knowledge of quality control processes
• Excellent understanding of mail, courier and tracking technologies, platforms and software
• Good working knowledge of key Microsoft applications
• Experience with handling client requests/issues and managing products and service expectations

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.