Quotes Associate

The Quoting Associate will be responsible for delivering a lead in customer experience to drivers and fleet contacts alike, ensuring quotes and queries are dealt with efficiently and completed accurately within service level agreements.

What you’ll be doing:

·        To respond to day-to-day enquiries and to ensure that tasks are prioritised and completed within agreed SLA’s.

·        To carry out quotes to support team workload and ensure they are accurate and delivered within the agreed SLA’s.

·        Be prepared to take ownership of processes, actions & queries, and be prepared to investigate and resolve queries or escalate them accordingly

·        To build and maintain excellent working relationships with clients, colleagues and internal stakeholders.

·        To ensure documentation and files are maintained to satisfy audit requirements.

·        Display our Toyota Way Competencies at all times. 

·        Be responsible for own development, requesting coaching and training as appropriate.

·        Full understanding of all SLAs and client requirements through following policies and procedures and adhering to them.

·        Adhere to our quality guidelines, be receptive and respond positively to feedback and actively participate in coaching.

·        Fully understand our customer satisfaction measures (Net Promoter Score and Customer Satisfaction Index) and be mindful of this in every customer transaction.

How you could stretch this role:

 ·        Handling of Escalations of complaints and query resolution, including the recommendation of corrective actions and implementation of preventative measures.

·        Proactively identify and resolve operational issues and develop / maintain process flows and work instructions for activities to improve efficiency, enhance service, minimise errors and reduce costs.

Experience you’ll gain:

·        Provide front-line support to the business to resolve quote issues and queries.

·        Contribution to efficiency and innovation strategies

·        Liaise with TPS team to find solutions to process improvement suggestions

Key Experience & Skills:

·        Attention to detail is imperative

·        Problem solving, solutions focused

·        Good analytical skills, ability to identify best practices

·        Good numeracy skills

·        Excellent communication skills with a strong service ethic

·        Organised and can manage your own workload

·        A strong customer focus, with a first-time resolution approach

Attributes & Behaviours

·        Team player

·        Possess a can-do-attitude

·        Don’t give up easily and take pride in getting things right first time

·        Enjoy achieving SLA and targets

·        Resilient and resourceful

·        Self-motivated with an enthusiasm to succeed

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.